Mental Health Crisis Support Worker (Evenings/Days)

Mid-and-North-East-Essex-Mind-2; Tendring; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

28 days holiday plus bank holidays (pp

Pension scheme

Training and development

Flexible working options

Wellbeing day

Onsite parking

Job summary

North East Essex Sanctuary seeks compassionate Sanctuary Support Workers to assist people experiencing mental health crises across North East Essex. Roles include 10:00–18:00 and/or 18:00–23:00 shifts, across full and part-time hours, on-site at Clacton and Colchester locations.

You will provide emotional support through active listening and de‑escalation, helping service users access appropriate help while reducing demand on emergency services.

Qualifications

• NVQ level 3 or demonstrable experience at that level.
• Experience supporting people in emotional distress or mental health crisis situations.
• Good IT skills and the ability to maintain accurate records.
• Excellent interpersonal skills and inclusive, person-centred approach.
• Ability to work independently while contributing positively to a team.

Responsibilities

• Providing personalised support, information and guidance to people accessing the service.
• Assessing, monitoring and supporting individuals on a one-to-one basis and through group activities.
• Communicating effectively with referrers, partner agencies and colleagues to ensure timely support.
• Encouraging service users to develop self-management strategies and make best use of local resources.
• Signposting and referring individuals to appropriate internal and external services.
• Maintaining accurate records and case notes in line with service procedures and GDPR requirements.
• Participating in supervision, team meetings, training and ongoing professional development.
• Working collaboratively with colleagues and partner organisations to support positive outcomes for service user.

Skills

Active listening

Communication

Calm under pressure

IT skills

Independent work

Team collaboration

Literacy & numeracy

Education

NVQ level 3

Job description

North East Essex Sanctuary seeks compassionate Sanctuary Support Workers to assist people experiencing mental health crises across North East Essex. Roles include 10:00–18:00 and/or 18:00–23:00 shifts, across full and part-time hours, on-site at Clacton and Colchester locations.

You will provide emotional support through active listening and de‑escalation, helping service users access appropriate help while reducing demand on emergency services.