Mental Health Crisis Advisor – NHS 111 (24/7)

Tees, Esk and Wear Valleys NHS Foundation Trust; Oak Tree; On-site; GBP 21,000 - 26,000; Full time

Job summary

Tees, Esk & Wear Valleys NHS Foundation Trust is launching a national NHS 111, option 2 for mental health. As a Mental Health Advisor you will be the first point of contact for people in crisis, providing reassurance, basic advice and directing callers to the appropriate healthcare professionals or services.

You will work 24/7 across the Durham Tees Valley area, collaborating with Crisis Resolution and Home Treatment Teams, and other mental health hubs.

Qualifications

• NVQ 3 in Care, Customer Care or Business Administration or commitment to work towards.
• Experience in patient care or customer service settings.

Responsibilities

• Provide reassurance and basic health information to NHS 111 callers.
• Direct callers to appropriate level of care and services.
• Work collaboratively with partner agencies to support patients in crisis.

Skills

Customer care

Interpersonal skills

Communication skills

IT literacy

Education

NVQ 3 in Care, Customer Care or Business Administration

Experience in Customer Services

Tools

None

Job description

Tees, Esk & Wear Valleys NHS Foundation Trust is launching a national NHS 111, option 2 for mental health. As a Mental Health Advisor you will be the first point of contact for people in crisis, providing reassurance, basic advice and directing callers to the appropriate healthcare professionals or services.

You will work 24/7 across the Durham Tees Valley area, collaborating with Crisis Resolution and Home Treatment Teams, and other mental health hubs.