Menswear Supervisor – British Heritage Brand – Central London

CVUK; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A luxury retail company in London is looking for a motivated Supervisor to manage menswear operations. You'll drive luxury service standards, support the Floor Manager, and lead a team. Ideal candidates have supervisory experience in luxury menswear retail, strong leadership abilities, and a customer-centric mindset. This role involves ensuring high sales performance, visual merchandising, and client relationship management.

Qualifications

• Previous experience as a Supervisor or Senior Sales Associate in luxury menswear retail.
• Strong people skills and the ability to motivate and inspire a team.
• Passionate about menswear and strong product knowledge.
• Highly organised and proactive in a fast-paced environment.
• Customer-centric mindset with strong client relationship-building skills.

Responsibilities

• Act as a role model providing luxury client service.
• Support the Floor Manager in daily operations.
• Inspire and coach Sales Assistants for outstanding engagement.
• Maintain high standards of visual merchandising.
• Monitor stock levels and manage replenishments.
• Resolve client feedback and issues professionally.
• Contribute to achieving sales targets and KPIs.

Skills

Luxury customer service

Team leadership

Sales performance

Attention to detail

Job description

About the Role

We are seeking a highly motivated Supervisor to support the day-to-day operations of our menswear floor. As a Supervisor, you will be responsible for ensuring the highest standards of luxury service, driving sales performance, and supporting the Floor Manager in leading and motivating the team.

Key Responsibilities

• Act as a role model on the shop floor, demonstrating exceptional client service and ensuring every customer receives a luxury experience.
• Support the Floor Manager in overseeing daily operations, including opening/closing procedures, cash handling, and rota organisation.
• Inspire, coach, and support the Sales Assistants to deliver outstanding client engagement, styling advice, and product knowledge.
• Maintain the highest standards of visual merchandising and store presentation, ensuring the menswear section reflects the luxury environment.
• Monitor stock levels, manage replenishment, and liaise with stockroom to ensure availability of core lines and new season arrivals.
• Assist in handling client feedback and resolving any issues with professionalism and discretion.
• Contribute to achieving sales targets and KPIs by actively engaging with customers and maximising every sales opportunity.

About You

• Previous experience as a Supervisor or Senior Sales Associate in luxury menswear retail.
• A natural leader with strong people skills and the ability to motivate and inspire a team.
• Passionate about menswear and styling, with strong product knowledge and attention to detail.
• Highly organised, proactive, and able to manage multiple responsibilities in a fast-paced environment.
• Customer‑centric mindset with proven ability to build and maintain strong client relationships.