Memory Service Administration Coordinator

NHS Jobs; Stockport; On-site; GBP 22,000 - 26,000; Full time

Job summary

NHS Jobs in England seeks a Memory Assessment Service Team Administrator to provide efficient administration support for the Memory Assessment Service and to handle referrals on intake. The role reports to the Memory Team Manager and supports the team in data entry and document handling.

The post requires strong organisational and communication skills, the ability to work with clinical staff, patients and relatives, and to manage confidential information within the Paris system.

Qualifications

• Experience in healthcare admin is preferred.
• Strong organisational and communication skills.
• Ability to handle confidential information.

Responsibilities

• Deal with telephone queries and provide advice in a diplomatic, confidential manner.
• Take messages and redirect calls from patients, relatives, and professionals.
• Communicate with staff to ensure timely data entry and manage referrals in Paris.
• Prioritise own workload to meet timescales.
• Carry out clerical duties including post, email, filing, scanning and photocopying.
• Establish and maintain administrative systems to support the Memory Service.
• Record data on Paris and upload documents and generate reports.
• Book, cancel and rebook appointments and record outcomes.
• Ensure Paris records are up-to-date and discharge patients when appropriate.
• Liaise with clinicians, patients and relatives to organise appointments.

Skills

Telephone handling

Data entry

Customer service

Diary management

Record keeping

Tools

Paris system

Microsoft Office

Job description

NHS Jobs in England seeks a Memory Assessment Service Team Administrator to provide efficient administration support for the Memory Assessment Service and to handle referrals on intake. The role reports to the Memory Team Manager and supports the team in data entry and document handling.

The post requires strong organisational and communication skills, the ability to work with clinical staff, patients and relatives, and to manage confidential information within the Paris system.