Membership Support Advisor - Manchester

David Lloyd Clubs; Greater Manchester; On-site; GBP 20,000 - 24,000; Full time

Job summary

David Lloyd Clubs, Europe's leading premium health and wellness group, seeks a Membership Support Advisor in Manchester. The role involves managing member inquiries through various channels, ensuring timely and accurate service while contributing to a supportive team environment. Join us to foster an inclusive culture and benefit from perks like free club memberships and career advancement opportunities.

Benefits

Free Club Membership for you and your family

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons, and Personal Training

Opportunities for Career Advancement through internal training and development

Wagestream App: Get paid on demand

Access to our Benefits Suite

Qualifications

• Exceptional customer service skills mandatory.
• Excellent communication and organisation skills required.
• Ability to thrive in a fast-paced environment necessary.

Responsibilities

• Handle member queries and requests via all contact channels.
• Process membership queries efficiently.
• Provide exceptional customer service in a team setting.

Skills

Exceptional customer service skills

Communication skills

Organisational skills

Attention to detail

Resilience

Job description

Membership Support Advisor - Manchester

Would you like to join Europe's leading premium health and wellness group?

Our team members are the ambassadors of our business and we are on the look out for a passionate Member Support Advisor to join our team!

Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.

Working from a hub in our David Lloyd Club you will be working as part of a team to provide exceptional customer service to our members. Working patterns will be five days out of seven working mornings, mids and evenings including one weekend in three

Our Team Members are at the heart of what we do. This is why we ensure everyone working at David Lloyd Clubs feels a sense of belonging and thrives physically and mentally.

Our perks:

• Free Club Membership for you and your family!
• 50% Discount on food and drinks.
• Discounts on Swimming, Tennis Lessons, and Personal Training.
• Opportunities for Career Advancement through internal training and development.
• Wagestream App: Get paid on demand!
• Access to our Benefits Suite.

About you:

• Exceptional customer service skills
• Resilient with the ability to thrive in a fast paced environment
• Excellent communication and organisation skills

• Good with administration with a keen eye to attention to details

Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!