Customer Service Support Coordinator

Johnson Controls; Manchester; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading company in industrial machinery manufacturing seeks a Customer Service Support Coordinator in Manchester. This pivotal role requires excellent organizational and communication skills to support customer service teams and coordinate administrative tasks effectively. With opportunities for training and career development, this position is perfect for candidates with a strong customer-oriented attitude.

Qualifications

• Strong customer-first attitude.
• Ability to multi-task and adapt to changing priorities.
• Experience in customer service is a plus.

Responsibilities

• Handle administrative tasks and ensure accurate record-keeping.
• Coordinate communication with internal and external stakeholders.
• Support internal processes to enhance customer satisfaction.

Skills

Organizational skills

Communication skills

Interpersonal skills

Flexibility

Tools

Salesforce

JDE

Job description

Join to apply for the Customer Service Support Coordinator role at Johnson Controls

Join to apply for the Customer Service Support Coordinator role at Johnson Controls

What You Will Do

As a Customer Support Co-ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.

What You Will Do

As a Customer Support Co-ordinator, you will play a pivotal role in supporting our customer service teams with administrative tasks. This role requires strong organisational skills, attention to detail, and the ability to multi-task effectively in a fast-paced environment. You will be responsible for coordinating internal processes, managing documentation, and supporting team activities to ensure the delivery of exceptional service to our clients.

Working within a team of experts, you will receive ongoing training and excellent career development opportunities. As you gain expertise in our products and services, you will have the chance to build a rewarding future with a market-leading brand in a secure and growing industry.

How You Will Do It

• Handle administrative tasks, ensuring accurate record-keeping and document preparation.
• Coordinate communication across various channels with internal and external stakeholders.
• Support key internal processes, actively contributing where needed.
• Promote our brand to existing and potential customers while providing accurate information on products, policies, and procedures.
• Assist with ad hoc projects and tasks as required.
• Identify and suggest process improvements to enhance customer retention and satisfaction.
  
  

Required

What we look for

• A strong “customer first” attitude, with a friendly and service-oriented approach.
• Excellent verbal and written communication skills.
• Strong organisational and time-management skills.
• Flexibility to adapt to changing priorities and deadlines.
• Ability to multi-task while maintaining high-quality work.
• Strong interpersonal skills and the ability to collaborate effectively.
• Computer proficiency, with the ability to handle multiple applications simultaneously.
• Ability to prioritise and manage workloads effectively to meet KPIs.
  
  

Preferred

• Experience in the security industry (desirable but not essential).
• Familiarity with company systems such as CBS, JDE, SMS, or Salesforce is an advantage.
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Industrial Machinery Manufacturing

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