Membership Experience Host - Part Time

EVERLAST GYMS; Grays; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading fitness brand where your passion for fitness and customer service can shine. As part of the team at Everlast Gyms, you will enhance member experiences and contribute to a vibrant club atmosphere. With opportunities for personal training and a range of benefits, this is a role for those who are driven and eager to grow in the fitness industry.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Qualifications

• Outgoing personality with a positive attitude.
• Driven, ambitious, eager to learn and develop.

Responsibilities

• Maximise member and guest experience in the club.
• Support sales and retention of memberships.
• Maintain cleanliness of the facilities.

Skills

Customer Service

Fitness Knowledge

Administrative Skills

Teamwork

Job description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best are unrivalled.

Elevation is a part of our core, matching with great company benefits, including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest's experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand the membership software system well.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Maintain cleanliness of the facilities, actively supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Visit our LinkedIn page to see more of what our brand offers.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to embody our principles:

• Think without limits - think fast, fearlessly, and lead your team.
• Own it and back yourself - take responsibility for the basics, your role, and results.
• Be relevant - to our people, partners, and the planet.

Requirements include:

• Outgoing personality with a positive attitude.
• Competence in administrative duties.
• Driven, ambitious, eager to learn and develop.
• Willing to participate in learning and development to progress your skills and career.
• Ability to perform key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support team needs.
• Target-focused, supporting sales and retention goals.