Showroom Host (Part Time mornings)

Harwoods Ltd; Pulborough; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Receptionist / Host to create a welcoming environment for customers and visitors. This role involves managing calls, maintaining a tidy reception area, and ensuring customer comfort. The ideal candidate will possess strong IT skills, numeracy, and a smart appearance. Join a values-led, family-owned automotive retail group that prioritizes colleague engagement and offers industry-leading development programs. If you're ready to be part of a dynamic team that values growth and responsibility, this opportunity is for you!

Qualifications

• Competency in IT, numeracy, and literacy is essential for the role.
• Previous relevant job history is desirable.

Responsibilities

• Ensure reception area is tidy and staffed at all times.
• Direct customers and handle calls efficiently.
• Maintain safety and security of people and property.

Skills

IT literacy

Numeracy

Smart appearance

Job description

Job Purpose

The role of the Receptionist / Host is to:

1. Ensure customers and visitors receive an immediate welcome.
2. Ensure all calls, both internal and external, are answered and dealt with efficiently within the correct process.

Department/Business/Location:

Site Bentley & McLaren Bramshaw

Reports To

General Sales Manager

Key Responsibilities

1. Ensure reception area is staffed and kept tidy at all times.
2. Direct customers towards the seating area and offer refreshments while they are waiting.
3. Handle and coordinate all calls and visitors, taking full details of the caller’s business, paging members of staff as needed.
4. Establish and maintain a system to monitor the whereabouts of key staff at all times.
5. Keep customer refreshments stocked up at all times.
6. Keep customer waiting area clean and tidy and clear of crockery etc., at all times; also the kitchen area in the showroom.
7. Correctly process all outgoing post ready for dispatch each evening.
8. Ensure the safety and security of people, vehicles, and property at all times, reporting any known faults or hazards.

Essential Skills & Requirements

• Smart appearance.
• Competency in numeracy, literacy, and IT.

Experience

Desirable: Relevant previous job history.

Hours

Monday - Friday 9am - 1pm (Saturday 9am - 5pm optional)

The Harwoods Way

Harwoods Group is a values-led, family-owned automotive retail group founded in 1931. Our values are embraced by all colleagues to enable an industry-leading customer experience and colleague engagement, including:

• We treasure our people and our customers.
• We challenge ourselves to grow & improve.
• We take responsibility.
• We work as one team.
• We bring energy and fun into our work.

We are a top 30 automotive dealer group by annual turnover on AM100, representing brands such as Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BYD, BMW & Mini (Service), and MAN. We operate across five counties in South East England: Surrey, East Sussex, West Sussex, Wiltshire, Hampshire.

With a high colleague engagement score of 72%, Harwoods Group offers industry-leading development programs, including recruitment, onboarding, induction, probation, one-to-ones, Harwoods Academy, succession planning, and recognition.

We now employ approximately 1,100 colleagues across 28 state-of-the-art facilities. We demand the best for our colleagues and customers. We look forward to your application at [e-mail].

Skills for the job

• IT literacy
• Numeracy
• Smart appearance