Membership Experience Host - Everlast Gyms

TN United Kingdom; Gloucester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading fitness brand as a Membership Experience Host. This role is perfect for outgoing individuals who are passionate about fitness and customer service. You'll be responsible for enhancing the member experience, supporting sales efforts, and maintaining high standards of cleanliness in the gym. Enjoy great benefits, including a free gym membership and a chance to earn extra rewards. If you're driven, ambitious, and ready to make a positive impact in the fitness community, this is the opportunity for you!

Benefits

20% discount across all facias

Free Gym membership

Monthly salary doubling for winners

Opportunity to deliver personal training sessions

Qualifications

• Outgoing and positive with a passion for fitness and customer service.
• Competent in administrative duties and eager to learn.

Responsibilities

• Maximise member and guest experiences through excellent service.
• Support sales and retention of memberships.
• Maintain cleanliness and hygiene standards.

Skills

Customer Service

Administrative Duties

Sales Support

Fitness Knowledge

Tools

Membership Software System

Job description

Social network you want to login/join with:

Membership Experience Host - Everlast Gyms, Gloucester

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Client:

Frasers Group

Location:

Gloucester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4af9c28a2f36

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Company Description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, offering great company benefits such as:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Maintain cleanliness and hygiene standards of the club.
• Act as a key holder, covering shifts as required.
• Understand and operate the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services offered.
• Ensure the facilities are maintained to high standards.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Qualifications

Must be:

• Outgoing and positive
• Competent with administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning opportunities
• Able to perform key holder duties as needed
• Passionate about fitness, administration, and customer service
• Flexible with shifts and additional duties
• Target-focused to support sales and retention goals