Membership Experience Host

Everlast Gyms; Merthyr Tydfil; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading fitness brand as a key player in enhancing member experiences and supporting sales at Everlast Gyms. This role emphasizes customer service, operational duties, and a passion for fitness. Ideal candidates are outgoing, motivated, and eager to learn, contributing to a vibrant gym environment.

Benefits

20% discount across all facias

Frasers 1000 bonus scheme

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing, positive, and motivated.
• Competent in administrative duties.
• Target-focused to support sales and retention goals.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships.
• Drive secondary spend KPI targets.

Skills

Customer Service

Motivation

Flexibility

Job description

Company Description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a core value, complemented by great company benefits including:

• 20% discount across all facias
• Frasers 1000 bonus scheme
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

1. Maximise every member and guest’s experience in our club.
2. Support the sales and retention of memberships through excellent customer service.
3. Contribute to the cleaning and hygiene standards of the club as needed.
4. Serve as a competent key holder, covering shifts as required.
5. Maintain a good understanding of the membership software system.
6. Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these activities.
7. Assist the Fitness Manager with Gym Floor duties.
8. Experience the products and services on offer to better assist members.
9. Ensure the cleanliness of the Facilities exceeds expectations by actively maintaining the club, with team support.
10. Drive secondary spend KPI targets.
11. Handle member complaints effectively and inform the relevant manager.

Qualifications

Need to be:

1. Outgoing, positive, and motivated.
2. Competent in administrative duties.
3. Driven, ambitious, eager to learn and develop.
4. Willing to participate in learning opportunities for growth.
5. Able to perform operational key holder duties as needed.
6. Passionate about fitness, administration, and customer service.
7. Flexible to work shifts and support the team.
8. Target-focused to support sales and retention goals.

Additional Information

For more about our brand, visit our LinkedIn page.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To thrive here, embody our principles:

• Think without limits - think fast, fearlessly, and lead the team.
• Own it and back yourself - take responsibility for your role and results.
• Be relevant - focus on our people, partners, and the planet.