Membership Experience Host - Everlast Gyms

TN United Kingdom; Llanelli; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Membership Experience Host to enhance customer satisfaction at their Llanelli gym. This role involves maximizing member experiences, supporting sales through exceptional service, and maintaining hygiene standards. The ideal candidate is outgoing, driven, and passionate about fitness, eager to learn and develop. With a vibrant atmosphere and a strong focus on personal growth, this position offers a unique opportunity to be part of a dynamic team that values ambition and customer engagement. Join a company that prioritizes your development and offers exciting perks like free gym membership and discounts.

Benefits

20% Rabatt auf alle Facetten

Kostenlose Fitnessstudio-Mitgliedschaft

Monatlicher Frasers Champion

Möglichkeit, Personal Training Sessions durchzuführen

Qualifications

• Positives Auftreten und Leidenschaft für Fitness.
• Kompetent in administrativen Aufgaben und Kundenservice.

Responsibilities

• Maximierung der Mitgliedererfahrung im Club.
• Unterstützung bei Verkaufs- und Bindungszielen durch hervorragenden Kundenservice.

Skills

Kundenservice

Verkaufskompetenz

Verwaltungskompetenz

Flexibilität

Teamarbeit

Tools

Mitgliedschaftssoftware

Job description

Social network you want to login/join with:

Membership Experience Host - Everlast Gyms, Llanelli

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Client:

Frasers Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

8da57e35d052

Job Views:

8

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Company Description

Everlast Gyms...

In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Job Description

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support sales and retention of memberships through excellent customer service.
• Contribute to cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus; participate in these activities.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain the cleanliness of the Facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Qualifications

Need to be:

• Outgoing with a positive attitude
• Competent in administrative duties
• Driven, ambitious, eager to learn and develop
• Willing to participate in learning opportunities for growth
• Able to perform key holder duties as required
• Passionate about fitness, administration, and customer service
• Flexible to work shifts and support the team
• Target-focused to support sales and retention goals