Membership Experience Host

Frasers Group; Grays; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Free gym membership

20% discount across all brands

Monthly awards with salary bonuses

Training and development opportunities

Job summary

A leading fitness brand in Grays is seeking a Host to ensure exceptional member experience upon entry. The role involves welcoming visitors, supporting membership sales, handling administrative tasks, and maintaining club standards. Candidates should be outgoing, a confident communicator, and passionate about fitness. A free gym membership and training opportunities are among the benefits offered.

Qualifications

• Outgoing and passionate about delivering great customer experiences.
• Confident in handling day-to-day club systems and administration.
• Flexible and adaptable to work varied shifts and key holder duties.

Responsibilities

• Welcome members and guests, ensuring every interaction is positive.
• Support membership sales and retention with excellent service.
• Maintain a high standard of cleanliness and hygiene across the club.

Skills

Customer service

Sales abilities

Administration

Communication

Adaptability

Job description

About the Host Role

As a Host at Everlast Gyms, you’ll be the first friendly face our members see when they walk through the door. More than just reception, this is a member‑facing sales and service role where you’ll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You’ll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

What You’ll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in‑club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

• Outgoing, positive, and passionate about delivering great customer experiences.
• Confident in administration and able to handle day‑to‑day club systems.
• Sales‑focused, with the drive to hit membership and retention targets.
• Flexible and adaptable – able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Benefits

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards – winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

Frasers Group Principles

• Think without limits – move fast, think fearlessly, and take the team with you.
• Own it and back yourself – own the basics, your role, and the results.
• Be relevant – to our people, our partners, and the planet.