Sales Host

Everlast Gyms; Rugby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free gym membership

Employee discounts

Career development opportunities

Job summary

Everlast Gyms in Rugby is seeking a friendly Host to be the first face members see. This role combines reception, sales, and service to welcome visitors, promote memberships, and support retention across the club.

You will handle key holder duties, assist with admin in the membership system, and work with the Fitness Manager to deliver gym floor initiatives. A passion for fitness and giving great customer experiences is essential, with opportunities to grow within Frasers Group.

Qualifications

• Outgoing, positive attitude and passion for delivering great customer experiences.
• Confident with day-to-day club systems and administration.
• Sales-driven with targets for memberships and retention.
• Flexible, able to cover varied shifts and key holder duties.
• Interest in fitness and products to recommend to members.

Responsibilities

• Welcome members and guests with a positive, professional touch.
• Support membership sales and retention with excellent service.
• Promote products and services to drive secondary spend.
• Maintain high cleanliness and hygiene standards in-club.
• Act as key holder; open and close the club as required.
• Handle administrative duties using the membership system.
• Stay informed about classes and gym-focus; promote engagement.
• Support Fitness Manager and team with gym floor initiatives.
• Handle member feedback and escalate as needed.
• Experience products and services to confidently recommend them.

Skills

Sales-focused

Administration

Flexible shifts

Fitness enthusiasm

Positive attitude

Tools

Membership software

Job description

Company Description

As a Host at Everlast Gyms, you'll be the first friendly face our members see when they walk through the door. More than just reception, this is a member-facing sales and service role where you'll play a key part in driving memberships, supporting retention, and ensuring every visitor feels welcome. You'll also take on key holder responsibilities, contribute to club operations, and support the wider team in delivering an exceptional member journey.

Job Description

What You'll Be Doing

• Welcoming members and guests, ensuring every interaction is positive and professional.
• Supporting membership sales and retention by providing excellent service and guidance.
• Driving secondary spend KPIs by promoting products and services available in-club.
• Maintaining a high standard of cleanliness and hygiene across the club.
• Acting as a competent key holder, opening and closing the club as required.
• Handling administrative duties, including use of the membership software system.
• Staying informed about fitness challenges, classes, and gym floor focuses, actively taking part to promote engagement.
• Supporting the Fitness Manager and wider team in delivering gym floor initiatives.
• Ensuring member feedback and complaints are handled professionally and escalated when needed.
• Actively experiencing the products and services on offer so you can confidently recommend them to members.

Qualifications

About You

Outgoing, Positive, And Passionate About Delivering Great Customer Experiences.

• Confident in administration and able to handle day-to-day club systems.
• Sales-focused, with the drive to hit membership and retention targets.
• Flexible and adaptable - able to work varied shifts and step into operational/key holder duties when needed.
• Passionate about fitness, with a genuine interest in our products and services.
• Ambitious, with a willingness to learn and develop your skills for future progression.

Additional Information

Why Join Us?

We offer more than just a job – at Everlast Gyms, you'll be part of a fearless team with opportunities to grow across the wider Frasers Group.

Here’s what you can expect:

• Free gym membership.
• 20% discount across all Frasers Group brands.
• Monthly Frasers Champion awards - winners receive double their salary for the month.
• Opportunity to deliver personal training sessions (if qualified).
• Training and development opportunities to grow your career.

At Frasers Group, we live by our principles:

• Think without limits - move fast, think fearlessly, and take the team with you.
• Own it and back yourself - own the basics, your role, and the results.
• Be relevant - to our people, our partners, and the planet.