Membership Experience Host

Frasers Group; Derby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Frasers Group is looking for a passionate and ambitious individual to enhance member experiences in a fitness club. You will support customer service, drive membership retention, and uphold cleanliness and hygiene standards. An opportunity to live and breathe fitness within a dynamic team awaits.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion - winners get double their salary for the month

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop.

Responsibilities

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club.

Skills

Customer Service

Fitness Knowledge

Sales Focus

Teamwork

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder, covering shifts as needed.
• Understand the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor duties.
• Experience the products and services on offer.
• Maintain cleanliness of the facilities above expectations, actively supporting the team's efforts.
• Drive secondary spend KPI targets.
• Handle member complaints professionally and inform the relevant manager.

Need to be:

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support the team as needed.
• Target-focused to support sales and retention goals.

To see more of the great things our brand does, please visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits: Think fast, think fearlessly, and take the team with you.
• Own it and back yourself: Own the basics, own your role, and own the results.
• Be relevant: Relevant to our people, our partners, and the planet.