Membership Experience Host

Frasers Group; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

Frasers Group is seeking a fitness advisor to enhance member experiences and support membership sales and retention at their Cardiff location. This role will involve maintaining high standards of cleanliness, handling member complaints, and participating in gym activities, requiring a passion for fitness and strong interpersonal skills.

Benefits

20% discount across all facias

Free Gym membership

Monthly Frasers Champion

Opportunity to deliver personal training sessions

Qualifications

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop.

Responsibilities

• Maximise every member and guest’s experience in the club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club.

Skills

Customer service

Sales

Administration

Fitness knowledge

Job description

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In our world, the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.

Elevation is a part of our core, matching with great company benefits to mention a few:

• 20% discount across all facias
• Free Gym membership
• Monthly Frasers Champion - winners get double their salary for the month
• Opportunity to deliver personal training sessions

Main Duties and Responsibilities:

• Maximise every member and guest’s experience in our club.
• Support the sales and retention of memberships through excellent customer service.
• Contribute to the cleaning and hygiene standards of the club as required.
• Be a competent key holder of the club, covering shifts as needed.
• Have a good understanding of the membership software system.
• Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus, and participate in these.
• Support the Fitness Manager with Gym Floor activities.
• Experience the products and services on offer.
• Maintain the cleanliness of the facilities, supporting the team in upkeeping the club.
• Drive secondary spend KPI targets.
• Handle member complaints effectively and inform the relevant manager.

Need to be:

• Outgoing personality with a positive mindset.
• Competent with administrative duties.
• Driven and ambitious with a desire to learn and develop.
• Willing to participate in learning and development opportunities.
• Able to perform operational key holder duties as required.
• Passionate about fitness, administration, and customer service.
• Flexible to work shifts and support team members.
• Target-focused to support sales and retention goals.

To see more of what our brand does, please visit our LinkedIn page here.

This opportunity at Frasers Group is for the fearless. The potential is massive, and the experience is unrivalled. To make the most of it, you need to live and breathe our principles:

• Think without limits- Think fast, think fearlessly, and lead the team.
• Own it- Own your role and the results.
• Be relevant- Be relevant to our people, partners, and the planet.