Membership Engagement Manager

Membership Bespoke; Greater London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Membership Engagement Manager to enhance member relationships and satisfaction. This pivotal role involves managing a diverse portfolio of members, developing tailored engagement strategies, and utilizing CRM tools to monitor engagement metrics. With a focus on business development and member retention, you will foster long-term relationships and drive growth through strategic initiatives. Join this dynamic organization in Central London and make a meaningful impact in the corporate membership landscape while enjoying hybrid working arrangements and a comprehensive benefits package.

Benefits

25 Days Holiday

5% Pension Contribution

BUPA Health Insurance

Cycle to Work Scheme

Season Ticket Loan

Qualifications

• Experience in relationship management, preferably in a membership or non-profit context.
• Strong communication and analytical skills essential for member engagement.

Responsibilities

• Manage relationships with 80+ members, ensuring proactive engagement.
• Develop tailored engagement plans in collaboration with marketing.

Skills

Relationship Management

Business Development

Communication Skills

Analytical Skills

Organizational Skills

Education

A level or above equivalent

Degree in a political subject

Tools

CRM tools

Analytics tools

Job description

This range is provided by Membership Bespoke. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Basic Salary £40,000-£45,000 dependant on experience plus benefits including 25 Days Holiday, 5% Pension Contribution, BUPA, Cycle to Work Scheme, Season Ticket Loan.

Position Overview

Membership Engagement Manager
Corporate Membership Organisation
Central London – Hybrid Working
Permanent, Full Time

My client, a corporate membership organization based in Central London, is currently seeking a Membership Engagement Manager.

Key Responsibilities

1. Relationship Management: Serve as the primary point of contact for an assigned portfolio of 80+ members, ensuring consistent and proactive engagement.
2. Develop in-depth knowledge of each member organisation’s goals, challenges, and areas of interest to tailor offerings.
3. Conduct regular meetings with members (virtual and in person) to foster long-term relationships.
4. Member Engagement & Strategic Account Management: Increase member satisfaction and retention by identifying opportunities for deeper member involvement.
5. Collaborate with the Head of Membership & Marketing to develop tailored engagement plans.
6. Track member participation and feedback to develop insights for retention efforts.
7. Drive growth by leading on selling across offers, focused around leadership interventions.
8. Performance Monitoring & Reporting: Use CRM and analytics tools to monitor member engagement metrics.
9. Attend events in central London to meet with members and stay informed of critical issues.

Person Specification

1. A level or above equivalent.
2. Prior experience in relationship management, ideally within a membership-based or non-profit organisation.
3. Proven experience in business development and selling products or services.
4. Exceptional communication and interpersonal skills.
5. Excellent organisational skills and attention to detail.
6. Analytical mindset to interpret engagement data.

Please note: A degree in a political subject and/or some experience in politics, government, parliament, policy, public affairs, external affairs would be highly desirable.

To apply to this role – Membership Engagement Manager please send your CV.

Membership Bespoke positively encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.