Membership Engagement Executive - 6 months contract

The Food and Drink Federation; Greater London; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Leisure travel insurance

Wellbeing allowance

Season ticket loan

Cycle-to-work scheme

Job summary

The Food and Drink Federation in Central London (Bloomsbury) is seeking a Membership Engagement Executive on a fixed-term maternity cover basis. The role is 35 hours per week with hybrid working (2-3 days in the office). Salary is £33,500 per annum, pro rata to the contract length, with a comprehensive benefits package.

You will deliver outstanding member experiences through proactive relationship management, onboarding, and support, helping members maximise value from their membership.

Qualifications

• Experience in customer success, account management, membership, stakeholder engagement or customer service roles.
• Experience building and maintaining effective relationships with external stakeholders.
• Experience using CRM or membership platforms and maintaining accurate records.
• Communicates clearly with a range of stakeholders and adapts information to their needs.
• Manages multiple priorities while maintaining accuracy and attention to detail.
• Demonstrates a proactive, self-motivated and customer-focused approach.
• Good organisation and administration skills, with confidence in using reporting tools.

Responsibilities

• Act as a first point of contact for member enquiries, providing timely and professional support.
• Build productive relationships with members and develop an understanding of their priorities and needs.
• Deliver proactive account management and onboarding for new members throughout their first year.
• Hold regular meetings, calls and check-ins, connecting members with relevant FDF services, events, committees, working groups and expertise.
• Encourage participation across FDF events, forums and networks to support member engagement and retention.
• Monitor engagement, identify signs of disengagement and escalation member risks and concerns with supporting information and recommendations.
• Gather member feedback and identify member stories, testimonials and case studies.
• Maintain accurate member, prospect and engagement records in the Membership and Data Management system.
• Support membership communications, events, annual renewals, prospect research and recruitment campaigns.
• Work collaboratively across FDF to provide a joined-up, member centred experience.

Skills

Customer success

Account management

Membership engagement

Stakeholder engagement

Customer service

Relationship building

Tools

CRM platforms

Job description

Job Type Fixed-term contract until 31 March 2027 (maternity cover)

Location Central London (Bloomsbury)

Salary £33,500 per annum, pro rata to the length of the contract, with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, health and wellbeing allowance, interest‑free season ticket loan and cycle‑to‑work scheme

Hours 35 hours per week; hybrid working (2-3 days in the office per week)

The Food and Drink Federation (FDF) is the voice of the UK's food and drink manufacturing industry. We bring together businesses from across the sector, providing expert support, insight and opportunities for engagement, while representing members’ interests with government, regulators and key stakeholders. Our aim is to help our members succeed and to support a thriving, resilient and sustainable food and drink industry for the future.

We are looking for a relationship focused Membership Engagement Executive to join our team. You will help deliver an outstanding member experience through proactive relationship management, engagement activity and member support, helping members make the most of their membership.

Key responsibilities

• Act as a first point of contact for member enquiries, providing timely and professional support.
• Build productive relationships with members and develop an understanding of their priorities and needs.
• Deliver proactive account management and onboarding for new members throughout their first year.
• Hold regular meetings, calls and check‑ins, connecting members with relevant FDF services, events, committees, working groups and expertise.
• Encourage participation across FDF events, forums and networks to support member engagement and retention.
• Monitor engagement, identify signs of disengagement and escalation member risks and concerns with supporting information and recommendations.
• Gather member feedback and identify member stories, testimonials and case studies.
• Maintain accurate member, prospect and engagement records in the Membership and Data Management system.
• Support membership communications, events, annual renewals, prospect research and recruitment campaigns.
• Work collaboratively across FDF to provide a joined‑up, member centred experience.

Requirements

• Experience in customer success, account management, membership, stakeholder engagement or customer service roles.
• Experience building and maintaining effective relationships with external stakeholders.
• Experience using CRM or membership platforms and maintaining accurate records.
• Communicates clearly with a range of stakeholders and adapts information to their needs.
• Manages multiple priorities while maintaining accuracy and attention to detail.
• Demonstrates a proactive, self‑motivated and customer‑focused approach.
• Good organisation and administration skills, with confidence in using reporting tools.

Our Workplace

We’re based in the heart of central London in a modern, bright open‑plan office. We have a friendly work culture with great break‑out spaces, quiet booths and opportunities for flexible working. Our ‘Feel Good for Life’ team regularly organises events and activities to promote positive health and wellbeing.

Equal Opportunities: We are an equal opportunities employer and welcome applications from all backgrounds. We are open to discussing flexible working arrangements and reasonable adjustments for disabilities or medical conditions.