Membership Data Analyst

Co-op; Manchester; Hybrid; GBP 42,000 - 50,000; Full time

Benefits offered by this job

Annual bonus

28 days holiday

Pension with employer contributions

Onsite gym access

Staff discount (Co-op products)

Stream – pay access

Virtual healthcare

24/7 support service

Training and development

Cycle-to-work

Job summary

Co-op is seeking a Membership Data Analyst to join our Advanced Insight & Analytics team in Manchester. You’ll turn complex member data into clear insights that inform membership strategy and customer engagement.

You’ll work with stakeholders across the business, apply SQL and Excel skills, and develop data visualisations to tell compelling stories that shape decisions and drive improvements for members and customers.

Qualifications

• Experience in a data analytics role within customer, membership or retail sectors
• Strong SQL skills across multiple data sources
• Advanced Excel with data manipulation and insight generation
• Ability to translate data into clear insights and recommendations for diverse audiences
• Experience creating data visualisations and presenting insights clearly

Responsibilities

• Analyse membership and customer data to answer business questions and provide clear, data-driven recommendations
• Collaborate with stakeholders to understand business challenges and identify data-driven opportunities
• Source, manipulate and interrogate data from multiple systems to produce reliable analysis and insights
• Use analytical techniques to identify trends and opportunities within customer data
• Support the delivery of regular reporting and ad-hoc analysis across membership and customer engagement

Skills

SQL

Excel

Stakeholder communication

Data storytelling

Attention to detail

Collaboration

Analytical mindset

Problem solving

Tools

SQL

Excel

Job description

Membership Data Analyst - Membership Analytics
£42,000 - £50,000 plus great benefits (Work Level 6A)
Manchester city centre - in this role you’ll work in a hybrid way splitting your time between home and the office once per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy).

Please be aware Co-op does not offer visa sponsorship for this opportunity

We're looking for a Membership Analyst to join our Advanced Insight & Analytics team and help us better understand our members, customers and membership proposition through data. You'll turn complex information into clear, actionable insights that help shape decisions across our Co-op, supporting our membership strategy and customer engagement activity. Working closely with stakeholders across the business, you'll use data analysis, problem-solving and storytelling to uncover opportunities that drive better outcomes for our customers and the wider business.

Why this role matters

At Co-op, membership is at the heart of what we do. This role offers the opportunity to influence how we engage with millions of customers by providing the insight that helps teams make informed decisions. You'll work on a wide range of challenges, from understanding customer behaviour and campaign performance to identifying opportunities for growth and engagement. It's a role where you'll see the impact of your work, collaborate with a variety of teams, and continue to develop your analytical and technical skills in a business that's owned by its members and committed to doing right by them every day.

What you’ll do

• Analyse membership and customer data to answer business questions and provide clear, data-driven recommendations
• Work with stakeholders to understand business challenges and identify opportunities where data can support decision-making
• Source, manipulate and interrogate data from multiple systems to produce reliable analysis and insights
• Use analytical and statistical techniques to identify trends, patterns and opportunities within customer data
• Support the delivery of regular reporting, as well as ad-hoc analysis requests across membership and customer engagement activities
• Present findings in a clear and engaging way, helping technical and non-technical audiences understand the story behind the data
• Contribute to cross-functional projects that use data and insight to improve member and customer outcomes
• Share knowledge, best practice and success stories to help build a strong analytics community across Co-op

What you’ll bring

• Experience working in a data analysis or analytics role, ideally within a customer, membership or retail environment
• Strong SQL skills with experience extracting, transforming and analysing data from multiple sources
• Advanced Excel skills, you’re able to use different formulas and techniques to manipulate data, spot trends and produce meaningful insight
• The ability to translate complex data into clear insights and recommendations for a range of audiences
• Experience creating data visualisations and presenting insights in a clear and compelling way
• A collaborative approach, with experience working closely with stakeholders and colleagues across different teams
• A commercial mindset and a passion for using data to improve member experiences and business performance
• Strong attention to detail and experience validating data, identifying anomalies and ensuring the accuracy and integrity of analysis and reporting outputs

We know some people may hesitate to apply if they don’t meet every requirement. At Co-op, we’re committed to building diverse and inclusive teams, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply.

Why Co-op?

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• 30% discount on Co-op products and 10% off other brands
• Stream – early access to a percentage of your pay as you earn it
• Virtual healthcare including GP appointments, mental health support, nutrition and fitness advice
• 24/7 colleague support service
• Training and support for your development and career progression
• Cycle-to-work scheme

A place you’ll belong

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

Please note that we may close applications for this role early.