Membership Advisor

QUINTESSENTIAL BRANDS UK GROUP LTD

Tonbridge and Malling

On-site

GBP 18,000 - 24,000

Full time

4 days ago

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Job summary

tmactive is seeking a proactive Membership Advisor for the Angel Centre. The role centres on promoting health and fitness memberships to walk-in and phone customers, with a strong emphasis on customer experience and retention.

A background in sales, customer service, or leisure is desirable, alongside enthusiasm for the leisure industry. The position involves very busy, customer-facing duties, shift patterns across mornings and evenings, and a focus on generating sales leads while delivering

Qualifications

Experience in sales or customer service.
Interest in leisure industry.
Excellent written and oral communication.
Strong time-keeping and organisational skills.
Self-motivated and target driven.

Responsibilities

Promote membership packages in centre per Manager's instructions.
Support membership growth through sales processes to meet targets.
Deliver high level of customer care and retention.
Promote and market the centre and its facilities.
Maximise new business conversion via effective sales closure.
Cross-sell and upsell with proactive initiatives.
Handle membership enquiries and bookings.
Engage customers to inspire health and fitness.
Contact all membership leads by phone; email/text when required.
Conduct competitor analysis and stay updated on trends.
Support communications and promotions of centre services.
Adhere to equal opportunity policies and health and safety.
Attend meetings and training as directed by Manager.
Carry out other duties in line with job description.

Skills

Sales experience

Customer service

Leisure industry knowledge

Written and verbal communication

Time management

Organisational skills

Persuasion

Numerical skills

Smart appearance

Job description

Job Category 20, hours, per week
Employee Type Permanent
Manage Others No

Contact information

Contact Phone 01732 772680
Contact Email tim.long@tmactive.co.uk

Description

tmactive are currently recruiting for a self-motivated and target driven Membership Advisor to join our team at the Angel Centre. This is a very busy facility offering a wide range of leisure pursuits for the local community. As well as selling Health & Fitness Memberships to new and existing customers via walk‑in and telephone enquiries, the successful candidate will be expected to have a proactive approach to generating sales leads and a focus on the customer experience to aid retention. The person we are looking for has a confident, friendly and enthusiastic manner with a keen interest in the leisure industry. It is desirable for candidates to have a background in either sales, customer service or the leisure industry. Shift Pattern: Monday 09:00 - 13:00 Tuesday 16:00 - 20:00 Wednesday 09:00 - 13:00 Thursday 16:00 - 20:00 Friday 09:00 - 13:00 Please note these shifts can be subject to change depending on business needs.

Requirements

Job Description

RESPONSIBLE

Centre Manager / Business Development Manager

For

N/A

Location

Site

General Description of Duties

To promote and increase membership sales within the Centre, communicate directly with customers to build a stronger relationship and actively seek out new business opportunities. This role is also about being the start of the membership retention process for that individual too. The sales advisor will also assist in any administrative duties required within the department.

Specific Duties

To actively promote membership packages within the centre in line with instructions from the Manager
To support membership growth by using the sales process to ensure sales and income targets are achieved
To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service and retention is maintained
To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
To maximise new business conversion through effective sales closure
To maximise cross‑selling and up‑selling opportunities through proactive initiatives
To handle membership enquiries and bookings
To generate excitement and passion for health and fitness to optimise all sales opportunities
Contact all membership leads by phone where possible and also by email and text when required
Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities
To assist in the communications and promotions of the Centres services
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
To attend meeting and any training as directed by the Manager
To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust.
To adhere to the Trust’s policies and procedures

This job description is not intended to exclude any task, which the post holder might reasonably be required to undertake. Job descriptions will be subject to review on an annual basis subject to the Trust’s priorities.

Person Specification

Attribute

Essential

Desirable

Qualifications

Knowledge & Experience

Experience of sales
Ideally a sales background in a similar role

Skills

Must possess excellent written and oral communication skills
Must be able to deliver a high level of customer care
Have excellent time keeping and organisational skills
Natural ability to persuade and influence
numerical and written skills, as you'll be swiftly and accurately processing transactions.

Attributes

To be highly motivated and enthusiastic
Confident and friendly manner
To be of smart and presentable appearance
Self‑motivated and target driven
Ability to work on own initiative, and in support of colleagues working in a team

IT Skills

Knowledge and ability to use computers and related technology efficiently.

Other

To be able to work evenings and weekends
Flexibility to work at other locations as required
Keen interest in the leisure industry
Clean driving licence, own transport and appropriate vehicle insurance cover to enable travel to and between sites as required

Candidates should read this specification carefully before completing their application form. These criteria are used in reviewing submitted application forms as a core part of the selection process.

Job Description

RESPONSIBLE

Centre Manager / Business Development Manager

For

N/A

Location

Site

General Description of Duties

Specific Duties

To actively promote membership packages within the centre in line with instructions from the Manager
To support membership growth by using the sales process to ensure sales and income targets are achieved
To assist in delivering the highest level of customer care, including meeting regularly with existing members to ensure the level of service and retention is maintained
To assist in the promotion and marketing of the centre, its services and facilities, which entails outreach in the surrounding areas
To maximise new business conversion through effective sales closure
To maximise cross‑selling and up‑selling opportunities through proactive initiatives
To handle membership enquiries and bookings
To generate excitement and passion for health and fitness to optimise all sales opportunities
Contact all membership leads by phone where possible and also by email and text when required
Undertake regular competitor analysis and keep up-to-date with industry trends, identifying opportunities
To assist in the communications and promotions of the Centres services
Demonstrate awareness/understanding of equal opportunities and other people’s behavioural, physical, social and welfare needs.
To carry out any other duties which fall within the broad spirit, scope, levels and purpose of this job description
To attend meeting and any training as directed by the Manager
To ensure that reasonable care is taken at all times for the health, safety and welfare of you and other persons, and to comply with policies and procedures relating to health and safety within the Trust.
To adhere to the Trust’s policies and procedures

Person Specification

Attribute

Essential

Desirable

Qualifications

Knowledge & Experience

Experience of sales
Ideally a sales background in a similar role

Skills

Must possess excellent written and oral communication skills
Must be able to deliver a high level of customer care
Have excellent time keeping and organisational skills
Natural ability to persuade and influence
numerical and written skills, as you'll be swiftly and accurately processing transactions.

Attributes

To be highly motivated and enthusiastic
Confident and friendly manner
To be of smart and presentable appearance
Self‑motivated and target driven
Ability to work on own initiative, and in support of colleagues working in a team

IT Skills

Knowledge and ability to use computers and related technology efficiently.

Other

To be able to work evenings and weekends
Flexibility to work at other locations as required
Keen interest in the leisure industry
Clean driving licence, own transport and appropriate vehicle insurance cover to enable travel to and between sites as required

Candidates should read this specification carefully before completing their application form. These criteria are used in reviewing submitted application forms as a core part of the selection process.

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