Membership Administration Manager - Six Senses London

InterContinental Hotels Group; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Six Senses London seeks a Membership Administration Manager to lead the membership department and enhance member engagement. The ideal candidate will possess a Bachelor's degree and significant experience in luxury service sectors. This role ensures exceptional service delivery, strategic planning, and collaboration across departments while adhering to brand standards.

Qualifications

• 3+ years of experience in luxury service industries or related sectors.
• Strong understanding of membership retention strategies.
• Fluent in English; additional languages preferred.

Responsibilities

• Manage efficient operation of the membership department.
• Support Club Director in delivering a structured membership journey.
• Liaise with tech and marketing for system updates.

Skills

Membership retention strategies

CRM

Community building

Data analytics

Education

Bachelor’s degree in Hospitality Management

Bachelor’s degree in Business Administration

Tools

CRM systems

Data analytics tools

Job description

Membership Administration Manager - Six Senses London

Hotel Brand: Six Senses
Location: United Kingdom, London

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. We are committed to safeguarding these pillars through strategic planning and development, ensuring all directives, practices, and initiatives are implemented, embraced, and adopted within the hotel.

Duties and Responsibilities

As Membership Administration Manager, you will manage the efficient operation of your department to provide exceptional products and services within Six Senses brand standards and budget.

The duties and responsibilities include:

• Support the Club Director in delivering a clear and structured membership journey, including onboarding, engagement, and retention.
• Build and maintain a pipeline of prospective members, ensuring records and vetting processes are well managed.
• Support pre-opening and ongoing sales pipeline, ensuring all leads are accurately processed, followed up, and logged in the CRM.
• Work with marketing, events, and partnerships teams to operationalize acquisition campaigns and ensure smooth delivery across touchpoints.
• Maintain up-to-date documentation of membership products, pricing, and governance policies, coordinating across teams.
• Act as the operational hub across departments (residences, hotel, wellness, spa, programming), ensuring clear member data and aligned delivery.
• Liaise with tech and marketing to ensure systems (PeopleVine, app, website) reflect accurate member statuses, benefits, and booking access.
• Assist in all pre-opening tasks, including CRM setup, onboarding materials, SOP creation, and communication templates.
• Coordinate all routine member communications, from onboarding emails to booking reminders and event invitations.
• Ensure all systems, documentation, and communications meet Six Senses brand guidelines and local data protection laws.

Qualifications

To succeed in this role, candidates should have the following qualifications, skills, and experience:

• A minimum of a Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with 3+ years of experience in membership, luxury service industries, or related sectors.
• Strong understanding of membership retention strategies, CRM, and community building.
• Proven ability to design and implement successful membership strategies to attract, onboard, and retain high-value members.
• Experience with CRM systems and data analytics tools to track and improve member engagement and retention.
• Fluent in English; additional languages are preferred.

All candidates must have the right to work in the UK; sponsorship is not available for this role.

The above provides an overview of the Membership Relationship Manager role at Six Senses London. It is not an exhaustive list of duties and responsibilities.

Six Senses London is an equal-opportunity employer. All employment terms and conditions apply equally to all employees.

If you don't meet every requirement but believe you're a great fit, we encourage you to apply and start your journey with us today.