Members Club Manager (Milan)

Sunset Hospitality Group; Greater London; On-site; GBP 35,000 - 65,000; Full time

Job summary

Join a forward-thinking hospitality group as a Members Club Manager, where you will lead the launch and operation of exclusive private clubs. This dynamic role involves creating a luxurious environment while ensuring exceptional service and member satisfaction. You will be responsible for strategic planning, team leadership, and financial management, all while fostering a vibrant community. If you have a passion for hospitality and a knack for building relationships, this is an exciting opportunity to make a significant impact in a growing organization dedicated to delivering unique experiences.

Qualifications

• Proven experience as a Club Manager or similar role in hospitality.
• Strong leadership and interpersonal skills essential for team motivation.

Responsibilities

• Oversee all aspects of the club’s operations and ensure excellent service.
• Develop strategies to attract and retain club members effectively.
• Manage club resources and financial performance, ensuring profitability.

Skills

Leadership

Customer Service

Conflict Resolution

Communication Skills

Budgeting

Team Management

Multitasking

Education

Bachelor’s degree in Business Administration

Hospitality Management

Job description

About the Company - Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more. SHG operates over 79 venues and with presence in 25 countries with a commitment to deliver authentic & diverse hospitality experiences that bring people together, all around the world.

About the Role - The Members Club Manager will be responsible for the seamless launch, operation, and ongoing success of our upcoming private members clubs in Milan (Italy), in the famous Torre Velasca building in the city center. This role will involve overseeing all aspects of the club’s operations, from exceptional membership to staff management and business development. You will be the face of the club, creating a welcoming, exclusive environment and ensuring that every detail reflects our brand’s commitment to luxury, innovation, and personalized experiences.

Responsibilities:

• Ensure excellent customer service standards are upheld across all areas of the club.
• Develop and implement strategies to attract new members and retain existing ones.
• Resolve member complaints or issues in a timely and professional manner.
• Promote club membership and retention through customer engagement strategies.
• Host member events, promotions, and activities to build community.
• Oversee the day-to-day operations of the club, including facilities management, equipment maintenance, and cleanliness.
• Ensure that all areas of the club, including lounges, dining, fitness areas, and pools, meet safety and quality standards.
• Manage club resources and ensure proper inventory management for supplies and equipment.
• Foster a positive, collaborative work environment to ensure high morale and exceptional guest service standards.
• Support the Cluster Finance & HR Team to develop and manage the club’s budget, ensuring profitability and efficient use of resources.
• Responsible for the P&L of the Club.
• Analyze financial performance and recommend improvements or adjustments.
• Support the Marketing Team to create and implement marketing strategies to attract new members and retain existing ones.
• Support the Events Team to plan and organize events, tournaments, or themed nights to increase club visibility and member participation.
• Ensure the club complies with all relevant local laws, regulations, and health & safety standards.
• Support the Cluster HR Team to ensure that staff are properly trained on emergency procedures, safety protocols and first aid.
• Prepare regular reports for club ownership or senior management on performance, financials, and staff.

Qualifications:

• Proven experience as a Club Manager, or Membership Club Manager or similar role. Experience in managing a private members club, membership sales and program activation.
• Strong leadership and interpersonal skills, with the ability to motivate and lead a team.
• Excellent communication skills, both verbal and written in Italian and English.
• Experience in customer service and conflict resolution.
• Knowledge of budgeting, financial management, and basic accounting.
• Ability to handle multiple tasks and prioritize effectively.
• Bachelor’s degree in business administration, Hospitality Management, or related field.
• Previous experience in hospitality and luxury.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Hospitality and Food and Beverage Services