Sales Manager (3 Months Fixed Term) - Brixton Club, Brixton

Fitness First; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in health and fitness is seeking a dynamic Sales Manager to lead membership growth and enhance member engagement. In this role, you will drive sales performance while fostering a vibrant community atmosphere. You'll manage a dedicated team, ensuring exceptional service and operational excellence. With opportunities for professional development and a competitive bonus structure, this position is perfect for a passionate leader eager to make a transformative impact on members' lives. Join us and inspire others to discover their passion for health and fitness!

Benefits

Competitive Bonus Structure

Access to Benefits Portal

Complimentary Gym Membership

Professional Development Opportunities

Qualifications

• Proven experience in sales management and team leadership.
• Strong ability to engage and motivate team members.

Responsibilities

• Drive unit and revenue sales performance for the club.
• Manage new appointments and follow up with prospects.
• Conduct regular team meetings for coaching and development.

Skills

Sales Management

Team Leadership

Customer Engagement

Lead Generation

Operational Excellence

Education

Bachelor's Degree in Business or Related Field

Job description

Sales Manager (3 Months Fixed Term) - Brixton Club, Brixton

If you are a passionate and results-driven leader with a commitment to excellence and a drive to foster a vibrant community, we would love to hear from you. Join us in making a transformative impact on the lives of our members!

About Us: At Fitness First, we are passionate about health and fitness and its transformative effect on our lives. We bring enthusiasm, energy, fun, and dedication to everything we do, inspiring others to discover their own passion for health and fitness. We are seeking a dynamic and results-driven Sales Manager to join our team and drive our membership growth and revenue.

Job Purpose: As the Sales Manager, your primary objective is to drive both unit and revenue sales performance, supporting the club's positive Net Member Movement requirement. You will provide regular updates, support, guidance, and strategy to engage and upskill the team to achieve new joiner targets with quality memberships. Through effective leadership and sales integrity, you will ensure all prospects and members receive an exceptional joiner experience. In the absence of the General Manager and other Heads of Departments, you will also take on Duty Manager responsibilities, ensuring operational standards, health & safety, and the commercial performance of the club.

Key Responsibilities:

1. Sales and Member Engagement: Manage new appointments/tours, customizing each interaction and conducting structured communication. Follow up with no-shows and non-joiners to address concerns and re-book appointments. Evaluate and adjust sales strategy and activity based on performance trends. Confirm next day's appointments with a personalized approach to minimize cancellations. Plan and execute 'call drives' to proactively reach out to potential prospects and schedule appointments. Capture data and outcomes of calls, appointments, and tours using company systems.
2. Lead Generation and Conversion: Explore new lead generation avenues, such as corporate partnerships and community events. Execute a detailed plan to surpass sales targets by converting leads into quality, loyal members. Ensure exceptional service to enhance the joiner experience and encourage referrals.
3. Team Development and Training: Conduct regular meetings to coach, motivate, and develop the team. Provide instant feedback to team members who do not offer exceptional service. Guide new joiners towards personalized 1-1 sessions or group exercise classes. Provide comprehensive training on the ‘Joiner Experience’ focusing on personalized tours.
4. Operational Excellence: Uphold operational excellence in all interactions. Always adhere to company policy and procedures.
5. Duty Management: Ensure a great welcome and experience for every member at every opportunity. Deliver an excellent joiner experience and tour every time for every guest. Steer members to GX classes and book 1-1 sessions. Maintain high standards of cleanliness and hygiene in the club. Lead on the safety of the club, ensuring compliance with all regulations. Ensure all staff are clear on their responsibilities and tasks per shift. Deliver duty management with 100% consistency, including opening/closing duties and compliance.

What’s in it for you:

• Bonus Scheme: Competitive bonus structure based on club performance and individual KPIs.
• Benefit Portal: Access to a comprehensive benefits portal offering significant discounts on various products and services.
• Health and Wellness: Complimentary gym membership for you and a discount for a family member.
• Professional Development: Opportunities for ongoing professional development and career advancement.

Create a job alert and receive personalised job recommendations straight to your inbox.