Member Xperience Manager

Bannatyne Group; York and North Yorkshire; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

FREE membership to our premium Health

50% discount in cafe bar (including on

30% discount on Grenade products

30% discount on spa treatments

Up to 50% discounted overnight stays

Access to benefits hub

Refer a friend incentive scheme

Employee Assistance Programme

Job summary

The Bannatyne Group is seeking a Customer-focused Member Xperience Manager in the UK to lead engagement with existing and prospective members and drive net member movement. You will be the first point of contact, guiding new members through the Start Smart journey and helping to promote club activities and events.

You will develop retention strategies, manage member relations, support debt recovery, cancellations and training of club teams to conduct tours.

Job description

Are you passionate about delivering the best service to customers? Do you want to be part of one of the biggest wellness providers in the UK? If so this role could be for you!

As our Member Xperience Manager you will represent the Bannatyne brand ethos by being the first point of contact for existing and potential members. You will primarily be responsible for net member movement and management of the centrally based marketing plan whilst converting leads into new members. Member and guest engagement is a fundamental activity and the Member Xperience Manager will assist with building relationships in the club.

You will gain a strong knowledge of the club departments and their services on offer to maximise the customer experience. Devise and implement retention strategies. Manage members with low usage and utilise campaigns to encourage a return to the club. We would expect you to use social media platforms to promote club activities and events, assist the General Manager with activities such as debt recovery, DDI reinstates and retaining scheduled cancellations. You will handle queries and calls from members, clubs and Head Office, manage and update membership databases and train other members of the club team to be competent in club tours. You will be involved in organising and attending member events, forums and social events and support new members with their 'Start Smart' journey with incentives to complete within the first 12 weeks.

Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.

We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.

Rewards & Benefits include:

• FREE membership to our premium Health Clubs
• 50% discount in our cafe bar (including on-site Starbucks products)
• 30% discount on Grenade products purchased in our cafe bar
• 30% discount on spa treatments and 20% discount on products
• Up to 50% discounted overnight stays at any of the Bannatyne Hotels
• Access to our benefits hub including high street and entertainment saving vouchers
• Refer a friend incentive scheme
• Employee Assistance Programme (Free 24hr personal support service)

Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.

We reserve the right to close this advert before the closing date if sufficient applicants have been received.