Member Services & Support Specialist (Hybrid)

RIBA; Liverpool; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 12% employer

Life assurance

27 days annual leave + 3 discretionary

Job summary

RIBA is seeking a Service Support Adviser in Liverpool for our Contact Centre & Membership Servicing team. You will be the first point of contact, delivering timely support to members, and will become a specialist across our platforms to provide informed guidance.

The role requires strong customer service, CRM experience, and the ability to manage multiple systems. Hybrid working in Liverpool is available with a full-time, permanent contract.

Qualifications

• Experience in customer service in a fast-paced environment.
• Ability to understand and manage multiple systems and processes.
• Excellent writing and oral presentation skills.
• Experience with high call volumes and CRM systems.
• Understanding data protection and professional client relationships.

Responsibilities

• Be the first point of contact for RIBA members and customers.
• Provide timely, effective support across Membership Servicing and Contact Centre.
• Become a specialist in RIBA platforms to offer knowledgeable guidance.
• Maintain professional, timely communication and protect member data.

Skills

Multi-system knowledge

Work under pressure

Attention to detail

Writing & presentation

Customer service experience

Membership renewals

Platform knowledge (architecture.com)

Call handling

Relationship management

CRM systems

Tools

CRM systems

Architecture platforms (architecture.com)

Job description

RIBA is seeking a Service Support Adviser in Liverpool for our Contact Centre & Membership Servicing team. You will be the first point of contact, delivering timely support to members, and will become a specialist across our platforms to provide informed guidance.

The role requires strong customer service, CRM experience, and the ability to manage multiple systems. Hybrid working in Liverpool is available with a full-time, permanent contract.