Assistant Manager

Planet Fitness - United FP Management, LLC; Scotland; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent fitness center operator is seeking an Assistant Manager to help oversee club operations and enhance member experiences. This full-time role includes responsibilities such as assisting with team onboarding, managing inventory, and ensuring a welcoming environment for members. Ideal candidates should have customer service experience and effective communication skills. The position offers competitive pay at $13.00 per hour along with employee perks like medical insurance and a complimentary Black Card membership.

Benefits

Medical Insurance

Vacation Pay

Free Black Card Membership

Employee perks and discounts

Qualifications

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older.
• Ability to pass a background check.

Responsibilities

• Assist the club manager in overseeing club operations.
• Lead team members in task completion.
• Manage inventory and club supplies.

Skills

Customer service experience

Strong communication skills

Team leadership

Ability to manage conflict

Job description

At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are:

All of our Team Members at Planet Fitness share one thing in common – a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®

Characteristics that will make you a perfect match for our Assistant Manager:

You:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
• Are a team player who prides yourself on being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Are comfortable guiding and supporting team members to complete tasks.
• Act with integrity and show respect to everyone around you; act as a role model.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Quickly apply information you learned during the online and hands on training.
• Enjoy coaching and leading others to success.
• Can comfortably manage through conflict.

About the Assistant Manager Role:

The Assistant Manager is a full-time position that assists the club manager in the oversight of club operations to ensure an exceptional “Judgement Free” member experience! You will be heavily involved with team members onboarding and training. As the Assistant Manager, you will be leading the team through task completion and drive the success of club priorities and KPI goals. You will focus on key behaviors that create an exceptional member experience and ensure team members have the tools to do so.

These responsibilities include:

• Lead team members to complete assigned tasks in a safe and efficient manner.
• Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.
• Assist in resolving employee concerns.
• Provide backup staffing support as needed.
• Manage inventory system for cleaning supplies.
• Ordering club supplies and retail product.
• Track KPI to identify areas of strengths and opportunities; game plan with club manager.
• Support the Club Manager with hiring and onboarding new team members.
• Assess and assist in emergency situations.

Daily responsibilities for the Assistant Manager also include:

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

About Your Qualifications:

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Ability to pass a background check
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Physical Demands of the Assistant Manager:

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

More reasons to join Planet Fitness!

• Medical Insurance
• Vacation Pay
• Free Black Card Membership
• Employee perks and discounts
• Engaging team-building competitions and social events

Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Compensation: $13.00 per hour

JOIN THE CLUB.

Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.