Member Experience Specialist

Rise Pilates Limited; York and North Yorkshire; On-site; GBP 10,000 - 20,000; Part time

Benefits offered by this job

Transparent pay progression

Structured feedback and regular check-ins

Opportunities for personal growth

Supportive team culture

Job summary

Rise Pilates Limited is seeking enthusiastic individuals to join their York studio team. The role involves managing front-of-house operations and ensuring each member feels welcomed and supported. Candidates should have strong people skills and be comfortable in a fast-paced environment.

The position offers both part-time and full-time opportunities with transparent pay progression and structured feedback. Join a supportive team culture and contribute to the growth of a dynamic Pilates community.

Qualifications

• Must have strong communication and people skills to foster member relationships.
• Organised and reliable; ability to maintain high standards in a busy environment.
• Confident in handling enquiries and bookings, ensuring member support.

Responsibilities

• Run front-of-house and manage the member experience at the York studio.
• Ensure high standards of service and a consistent studio experience.
• Provide support for enquiries, bookings, and day-to-day member interactions.

Skills

Strong communication and people skills

Organised and reliable

Confident handling enquiries

Interest in health and fitness

Flexible availability

Job description

We're hiring in York and looking for someone who can make every member feel welcome, supported, and seen.

The Role

You'll help run front-of-house and member experience at our York studio. From the first welcome to the last goodbye, you'll keep standards high and the studio experience consistent.

What We're Looking For

• Strong communication and people skills
• Organised, reliable, and comfortable working in a fast-paced studio environment
• Confident handling enquiries, bookings, and day-to-day member support
• A genuine interest in health, fitness, and creating great customer experiences
• Availability to work flexible shifts, including some evenings and weekends

What You'll Get

• Part-time and full-time opportunities in York
• Transparent pay progression based on experience and impact
• Structured feedback and regular check-ins
• Opportunities to grow with us as we expand
• A supportive team culture with clear standards

About Rise

We run reformer Pilates studios in Jesmond, Yarm, and soon in York. We're building something where the standard doesn't slip - every class, every instructor, every studio.