Member Experience & Operations Manager

Soho House via Caterer.com; Manchester; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Weekly pay

Team meals prepared by chefs

50% off food & drink

Private health and dental care

Life assurance

Day off on your birthday

Paid charity support days

Free counselling sessions

Continuous training for development

Monthly team events

Job summary

Soho House in Manchester is seeking an Assistant General Manager to support all business aspects in conjunction with the General Manager. You will oversee service standards, operational efficiency and ensure a stellar member experience.

The ideal candidate has at least 2 years of experience, thrives in a fast-paced environment, and is passionate about customer service. Benefits include weekly pay, training opportunities, and a friendly working environment.

Qualifications

• Minimum of 2+ years’ experience in a similar capacity.
• Thrives in fast-paced, high-volume environments.
• Hospitable and passionate about customer service.

Responsibilities

• Oversee an inclusive environment ensuring team embody Soho House Pillars.
• Collaborate to drive effective processes and enhance sales.
• Lead decisions that develop policies to improve operations.

Skills

Customer service

Problem-solving

Team management

Operational efficiency

Job description

Soho House in Manchester is seeking an Assistant General Manager to support all business aspects in conjunction with the General Manager. You will oversee service standards, operational efficiency and ensure a stellar member experience.

The ideal candidate has at least 2 years of experience, thrives in a fast-paced environment, and is passionate about customer service. Benefits include weekly pay, training opportunities, and a friendly working environment.