Member Experience Host - Wellness & Engagement

Virgin Active; Northampton; On-site; GBP 17,000 - 22,000; Part time

Benefits offered by this job

30 days annual leave including bank

The Peoples Pension with 3% employer

Complimentary Virgin Active membership

Discounts on PT sessions and guestPass

Corporate discounts via Virgin family

20% off food and drink at KAUAI

Salary Finance access

Mental health support with counselling

Dexters corporate lettings services

ePoints discounts

Job summary

Virgin Active is evolving into Social Wellness Clubs and seeks a Part Time Member Journey Host in Northampton to act as the warm heartbeat of the club. You will bridge members with the community, reignite motivation, and turn everyday exchanges into meaningful moments that keep members returning.

Join the Acquisitions team to create emotional connections, support daily huddles, and deliver personalised outreach while ensuring club readiness and a welcoming atmosphere.

Qualifications

• Exceptional interpersonal and communication skills.
• High emotional intelligence with the ability to connect quickly and genuinely.
• Natural hospitality mindset and passion for people.
• Strong organisational skills with a proactive, solutions‑focused approach.
• Experience in hospitality, customer experience, or member-facing environments (desirable)

Responsibilities

• Create meaningful emotional connections with members.
• Participate in daily service discussions sharing insights and hospitality opportunities.
• Proactively reconnect with non-responders and at‑risk members.
• Monitor DDI/Debtor lists and support reengagement.
• Identify signs of disengagement and devise reengagement plans.
• Celebrate member milestones and connect members to services and events.
• Serve as a concierge linking members to PTs, classes, and events.
• Deliver daily
• Capture and share member stories and hospitality wins to inspire best practice.
• Own member interactions end-to-end and ensure follow-up.
• Support club readiness in presentation, atmosphere and cleanliness.

Skills

Interpersonal skills

Emotional intelligence

Hospitality mindset

Organisational skills

Customer experience

Member-facing experience

Job description

Virgin Active is evolving into Social Wellness Clubs and seeks a Part Time Member Journey Host in Northampton to act as the warm heartbeat of the club. You will bridge members with the community, reignite motivation, and turn everyday exchanges into meaningful moments that keep members returning.

Join the Acquisitions team to create emotional connections, support daily huddles, and deliver personalised outreach while ensuring club readiness and a welcoming atmosphere.