Member Experience Host & Concierge

Virgin Active; Northampton; Remote; GBP 12,000 - 18,000; Part time

Benefits offered by this job

30 days annual leave

The Peoples Pension

Free membership for you & a buddy

Virgin Family discounts

20% off food and drink at KAUAI

Salary Finance access

Counselling support (6 sessions)

Dexters letting services

Discounts on PT sessions

ePoints discounts

Job summary

Virgin Active Northampton is seeking a Part Time Member Journey Host to join our Acquisitions team. You will be the warm heartbeat of the club, building connections with members and guiding them through our community.

You will engage with members daily, identify disengagement signs, and coordinate with fitness professionals to deliver memorable experiences while maintaining club readiness and a welcoming atmosphere.

Qualifications

• Exceptional interpersonal and communication skills.
• High emotional intelligence with quick, genuine connection.
• Experience in hospitality, customer experience, or member-facing environments.

Responsibilities

• Create meaningful emotional connections that make members feel seen, valued and inspired.
• Participate in daily service huddles, sharing insights and member stories.
• Proactively reconnect with non-responders and at-risk members through outreach.
• Act as a concierge linking members to PTs, group exercise and events.
• Deliver daily 'Hum' moments while supporting 'Sing' and 'Shout' experiences.

Skills

Interpersonal skills

Emotional intelligence

Hospitality mindset

Organisational skills

Customer experience

Job description

Virgin Active Northampton is seeking a Part Time Member Journey Host to join our Acquisitions team. You will be the warm heartbeat of the club, building connections with members and guiding them through our community.

You will engage with members daily, identify disengagement signs, and coordinate with fitness professionals to deliver memorable experiences while maintaining club readiness and a welcoming atmosphere.