Member Experience Host | Wellness & Community Concierge

Greenhouse Software, Inc.; Metropolitan Borough of Solihull; On-site; GBP 123,000 - 167,000; Part time

Benefits offered by this job

Annual leave 33 days

Pension 3%

Complimentary Virgin Active membership

Discounts on PT sessions

Virgin Family discounts

20% off food & drinks

Salary Finance access

Mental health support (6 sessions)

Dexters corporate letting

ePoints discounts

Job summary

Virgin Active in the United Kingdom is recruiting two Part-Time Member Journey Hosts to join our Acquisitions team. You will be the welcoming heartbeat of the club, bridging our members with the Virgin Active community and spotting early signs of disengagement.

In this role you’ll reconnect with members, support daily club readiness, and deliver personalised outreach while facilitating connections to classes, wellness services, and events to keep members engaged and inspired.

Qualifications

• Exceptional interpersonal and communication skills.
• High emotional intelligence with the ability to connect quickly and genuinely.
• A natural hospitality mindset and passion for people.
• Strong organisation skills with a proactive, solutions-focused approach.
• Experience in hospitality, customer experience, or member facing environments (desirable).

Responsibilities

• Create meaningful emotional connections that make members feel seen, valued, and inspired.
• Participate in daily service huddles, sharing insights and hospitality opportunities.
• Proactively reconnect with non responders and at risk members through personalised outreach.
• Support daily club readiness, ensuring presentation, atmosphere, and cleanliness meet Virgin Active standards.
• Act as a concierge, connecting members to PTs, group exercise, wellness services, and community events.
• Own member interactions end to end with personal follow-up.

Skills

Interpersonal skills

Emotional intelligence

Hospitality mindset

Organisational skills

Customer experience

Job description

Virgin Active in the United Kingdom is recruiting two Part-Time Member Journey Hosts to join our Acquisitions team. You will be the welcoming heartbeat of the club, bridging our members with the Virgin Active community and spotting early signs of disengagement.

In this role you’ll reconnect with members, support daily club readiness, and deliver personalised outreach while facilitating connections to classes, wellness services, and events to keep members engaged and inspired.