Member-Experience Fitness Coach & Group Class Leader

JD Sports Fashion PLC; Plymouth; Hybrid; GBP 19,000 - 26,000; Full time

Job summary

JD Gyms in Plymouth is seeking a dedicated Personal Trainer to engage with members on the gym floor, deliver inductions, and lead group exercise classes, ensuring a world-class member experience.

You will uphold cleanliness, safety, and brand standards, deliver member tours, and contribute to club operations with energy and a can-do attitude. Qualified Level 3 Personal Trainer required; flexible hours and team-oriented culture.

Qualifications

• Has a passion for fitness, health, wellbeing and helping people.
• Representative of, and embodies, the JD Gyms brand standards and values
• Enthusiastic and open to learning
• Able to flex their style to differing personalities
• Is resilient, and welcome to feedback
• Understands and can articulate the importance of a great member experience.
• Is flexible in approach to hours worked.
• Loves to be part of team that work hard for each other, our members and our local communities.

Responsibilities

• Engage with members on the gym floor to place member experience at the heart of everything.
• Deliver welcoming and engaging prospective member tours in line with JD Gyms brand standards.
• Deliver engaging group exercise classes.
• Deliver engaging and informative member inductions.
• Support prospective members with joining JD Gyms as required.
• Conduct club standards checks and ensure records are kept per procedures.
• Provide ad hoc support to members as required.
• Maintain club cleanliness at the highest level as directed by management.
• Maintain brand standards and ensure safety and compliance.
• Monitor service delivery through member feedback.
• Operate safely and legally at all times.

Skills

Fitness passion

Brand standards

Enthusiastic learning

Adaptable to personalities

Resilient

Great member experience

Team player

Education

Level 3 (EQF Level 4) Personal Trainer qualified

Job description

Role overview:

Your purpose will be to engage with members to ensure they receive a world-class member experience on every visit to JD Gyms. This means upholding the highest standards of cleanliness, gym floor member interaction, leading gym inductions and teaching engaging group exercise classes.

Responsibilities:

• Places member experience at the heart of everything you do by constantly engaging with members on the gym floor.

• Deliver welcoming and engaging prospective member tours in the club, in line with JD Gyms brand standards.

• Deliver engaging group exercise classes

• Deliver engaging and informative member inductions.

• Support prospective members with joining JD Gyms as required.

• Conduct club standards checks across the club, ensuring results are recorded accurately and in line with JD Gyms record keeping procedures.

• Provide ad hoc support to members as required or observed

• Ensure that club cleanliness standards are maintained to the highest level as set out by the Gym Management and Operations team.

• Maintain excellent brand standards at all times, ensuring the club is safe and compliant with all health and safety action points.

• Monitor our service delivery through our performance and member feedback.

• Ensure you operate and are compliant in a safe and legal manner at all times whilst working for JD Gyms.

• Strong management and consideration of energy / environmental issues and waste management.

• Analysis and presentation of key data to support new ideas / initiatives / proposed developments.

Skills and Experience:

• Has a passion for fitness, health, wellbeing and helping people

• Representative of, and embodies, the JD Gyms brand standards and values

• Enthusiastic and open to learning

• Able to flex their style to differing personalities

• Is resilient, and welcome to feedback

• Understands and can articulate the importance of a great member experience.

• Is flexible in approach to hours worked.

• Loves to be part of team that work hard for each other, our members and our local communities.

• Level 3 (EQF Level 4) Personal Trainer qualified