Member Experience Coordinator – Front Desk & Admin

nuffieldhealth; Greater London; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health in London is recruiting a Client Services Administrator to welcome members, manage the reception and ensure smooth journeys. You will handle enquiries, appointments, payments and general admin while upholding GDPR, accuracy and outstanding customer service.

Join our team at the London Corporate Club and contribute to a professional, friendly first impression every day. This permanent, full-time role offers development opportunities and a supportive environment with a strong focus

Qualifications

• Excellent communicator with strong customer service skills.
• Experience delivering high-quality member engagements.
• Ability to learn processes quickly and work proactively.
• Proactive, self-motivated team member.

Responsibilities

• Uphold service standards and front desk management.
• Support other areas within the multidisciplinary team as needed.
• Ensure data is entered, maintained and presented accurately on our membership system and trackers.
• Ensure a positive member journey with GDPR-compliant handling of details.
• Manage the Fitness Centre inbox.

Skills

Front desk management

Customer service

Communication

Data entry

GDPR knowledge

Tools

Gladstone Plus 2

Job description

Nuffield Health in London is recruiting a Client Services Administrator to welcome members, manage the reception and ensure smooth journeys. You will handle enquiries, appointments, payments and general admin while upholding GDPR, accuracy and outstanding customer service.

Join our team at the London Corporate Club and contribute to a professional, friendly first impression every day. This permanent, full-time role offers development opportunities and a supportive environment with a strong focus