Member Experience Concierge — Welcoming & Service‑Driven

LTFMGTCO LTF Club Management Co; Plymouth; On-site; GBP 14,000 - 16,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 0%

401(k) with company match

Training and professional development

Paid sick leave

Medical, dental, vision, prescription

Short and long-term disability

Life insurance

Pre-tax Flexible Spending and Dep.Care

Parental leave and adoption assistance

Paid time off including vacation and s

Deferred compensation plan

Job summary

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. As the first contact, you will ensure visitors feel welcome and valued, fostering value-based relationships to boost loyalty and support healthy life goals.

You will work in a welcoming, healthy environment and help educate members on programs, events, pricing, and policies while handling transactions and account updates.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Reception experience

Customer service

Effective communication

Hospitality mindset

Multi-tasking

Healthy lifestyle passion

Verbal communication

Education

HS diploma or equivalent

Job description

Life Time is seeking a Membership Concierge I to deliver high-quality customer service to members and guests. As the first contact, you will ensure visitors feel welcome and valued, fostering value-based relationships to boost loyalty and support healthy life goals.

You will work in a welcoming, healthy environment and help educate members on programs, events, pricing, and policies while handling transactions and account updates.