Meeting & Events Supervisor

InterContinental London - The O2 - Meeting & Events; Greater London; On-site; GBP 11,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry-cleaned

Friends & family discounts at Arora

Food & beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle to work scheme

Merlin Entertainments discounts

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

InterContinental London O2 - Meeting & Events is seeking an M&E Supervisor to lead by example, coordinating Event Waiters and delivering personalised service for high-profile events.

You will handle guest queries, manage last-minute requests, and work across departments to ensure flawless experiences in our premier meeting spaces on the Greenwich Peninsula.

Qualifications

• Providing high quality service with attention to detail.
• Excellent communication skills.
• Strong supervisory and organisational skills.
• Able to multi-task and stay calm under pressure.
• Comfortable in a fast-paced, busy environment.
• Team player with supportive attitude.
• Smart, professional appearance.
• Approachable, proactive demeanor.
• Experience in a similar role in a 5-star hotel is advantageous.

Responsibilities

• Coordinate and supervise Event Waiters, providing support and assistance when necessary.
• Handle guest queries and resolve any requests or concerns promptly and professionally.
• Deal with last minute requests efficiently.
• Work closely and communicate effectively with other departments to ensure seamless guest experiences.
• Ensure function rooms are set up and well equipped to make both private and corporate events a resounding success.
• Complete time sheets and ensure they are signed and correctly recorded.

Skills

Excellent communication

Supervisory skills

Organizational skills

Multi-tasking

Calm under pressure

Team player

Professional appearance

Approachable

5-star hotel experience

Job description

Salary - £ 28,111.20 plus tronc

Holiday - 28 days holiday, enhanced after 5 years of service.

But there's more...

• Free meals on duty.
• Uniform offered and dry-cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us

Nestled on Greenwich Peninsula, attached to the O2, InterContinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 493 bedrooms, a diverse dining selection, spa facilities, state-of-the-art conference and meeting rooms, including the UK's largest pillar-free ballroom.

A bit about what you will do

M&E Supervisors lead by example and promote teamwork and quality service through excellent daily communication. They play a key role in providing the finest personalised service for our guests and creating memorable experiences.

• Coordinate and supervise Event Waiters, providing support and assistance when necessary.
• Handle guest queries and resolve any requests or concerns promptly and professionally.
• Deal with last minute requests efficiently.
• Work closely and communicate effectively with other departments to ensure seamless guest experiences.
• Ensure function rooms are set up and well equipped to make both private and corporate event a resounding success.
• Complete time sheets make sure they are signed and correctly recorded.

More about you

• Providing high quality service and attention to detail come naturally to you.
• Excellent communication skills.
• Strong supervisorial and organisational skills.
• Very good at multi-tasking and remaining calm under pressure.
• Feeling comfortable in a fast-paced, busy environment.
• You value being part of a team and supporting your colleagues.
• A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 5-star hotel is a significant advantage.

Grow with us

We are growing rapidly, and with growth comes advancement opportunities. Being part of the Arora Group, there are exciting opportunities for career progression and development across our properties and brands.