Events Manager

Novotel London West; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free meals on duty

Uniform offered and dry cleaned

Discounted employee friends & family

Discounted employee friends & family (

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Job summary

Novotel London West, a hotel with 630+ rooms and multiple dining options, seeks an Events Manager to oversee all meetings and events operations and ensure service standards.

You will lead day-to-day M&E activities, drive guest recognition programs, and coach the team to improve performance while managing budget and staff holidays.

Qualifications

• Very strong communication skills and an excellent standard of written and spoken English.
• Ability to take initiative and deal with unexpected situations and last-minute changes.
• Strong attention to detail. A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Responsibilities

• Plan and manage day-to-day operations of all M&E areas of the hotel and report on financial performance and staff satisfaction.
• Implement, measure, monitor and improve all guest service and guest recognition programs such as trust you.
• Conduct monthly departmental meetings.
• Demonstrate a management style which promotes effective development and use of team members through regular reviews and coaching.
• Provide support and training on upselling and negotiating techniques for all team members within the M&E/Food & Beverage service area.
• Keep staffing in line with payroll budget and proactively plan employee holidays and balance seasonal fluctuations.

Skills

Communication skills

Initiative

Attention to detail

Professional appearance

English proficiency

Job description

But there’s more...

Salary:Competitive

Holiday – 28 days holiday, enhanced after 5 years of service.

• Free meals on duty.
• Uniform offered and dry cleaned.
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Novotel London West is the perfect base for Business and leisure. With 630 spacious ensuite rooms plus a selection of restaurants and bars showcasing fresh international flavours. Our hotel has state of the art gym facilities and 40 flexible conference and meeting rooms.

A bit about what you will do...

As a Events manager , you will ensure a smooth and effective running of the entire meetings and events operations.

• Plan and manage the day to day operations of all M&E areas of the hotel and ensure all service standards are followed and report back on financial performance and employee satisfaction.
• Implement, measure, monitor and improve all guest service and guest recognition programs such as trust you.
• Conduct monthly departmental meetings.
• Demonstrate a management style which promotes effective development and use of team members through regular reviews and coaching.
• Provide support and training on upselling and negotiating techniques for all team members within the M&E/Food & Beverage service area.
• Keep staffing in line with payroll budget and proactively plan employee holidays and balance seasonal fluctuations.

More about you...

• Very strong communication skills and an excellent standard of written and spoken English.
• Ability to take initiative and deal with unexpected situations and last-minute changes.
• Strong attention to detail. A smart and professional appearance.
• Most of all, you will have an approachable, positive, and proactive manner.
• Experience in a similar role within a 4-star hotel is a significant advantage.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.

Compensation: Competitive salary