Meeting & Events Manager

RBH; Greater London; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Maternity/Shared parental leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a proactive Meetings & Events Manager at Crowne Plaza London Docklands to lead the day-to-day M&E department, plan and deliver conferences, weddings and corporate events, and drive revenue through proactive sales and upselling.

You will manage the client journey from enquiry to post-event follow-up, build strong relationships with corporate clients and agencies, and collaborate with hotel operations to ensure seamless events and excellent guest experiences.

Qualifications

• Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation, communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.

Responsibilities

• Lead day-to-day management of the Meetings & Events department, ensuring smooth planning and delivery of conferences, meetings, weddings and events.
• Manage the full client journey from initial enquiry and site visit through to event delivery and follow-up.
• Drive Meetings & Events revenue through enquiry conversion, upselling and proactive sales activity.
• Build and maintain relationships with corporate clients, agencies, organisers and local businesses.
• Ensure contracts, function sheets, rooming lists and event details are accurate and shared with hotel teams.
• Chair weekly function meetings and collaborate with Operations, Reservations, Revenue and Sales for seamless events.
• Lead, motivate and develop the Meetings & Events team to high standards of service and profitability.
• Manage forecasts, pipelines, budgets and performance reporting to maximise revenue.
• Maintain and optimise M&E platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.
• Represent the hotel at networking events and business development opportunities.

Skills

Sales & business development

Team leadership

Client relationship management

Opera PMS

Event systems

Tools

Opera PMS

Cvent

Meeting Broker

Venue Directory

Smart Space

Hitched

Sales & Catering systems

Job description

JOIN US
At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...
OUR HOTEL
Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!
Our Benefits
You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year
  

And much much more!
A DAY IN THE LIFE OF A MEETING & EVENTS MANAGER AT OUR HOTEL
What you'll be doing..

• Lead the day-to-day management of the Meetings & Events department, ensuring the smooth planning and delivery of conferences, meetings, weddings, private functions and corporate events.
• Manage the full client journey from initial enquiry and site visit through to event delivery, post-event follow-up and repeat business.
• Drive Meetings & Events revenue through strong enquiry conversion, upselling, proactive sales activity and effective management of function space.
• Build and maintain strong relationships with corporate clients, event agencies, conference organisers and local businesses.
• Ensure all contracts, function sheets/BEOs, rooming lists and event details are accurate and communicated effectively across hotel departments.
• Chair weekly function meetings and work closely with Operations, Reservations, Revenue and Sales teams to ensure seamless event execution.
• Lead, motivate and develop the Meetings & Events team, driving high standards of customer service, commercial performance and accountability.
• Manage departmental forecasts, sales pipelines, budgets and performance reporting, identifying opportunities to maximise revenue and profitability.
• Maintain and optimise Meetings & Events platforms including Cvent, Meeting Broker, Venue Directory, Smart Space and Hitched.
• Represent the hotel at networking events, exhibitions, client showcases and other business development opportunities.
  

What We Need from You:

• Minimum 3 years' experience within Meetings & Events, Conference & Banqueting Sales or Hotel Sales Management.
• Strong commercial awareness with a proven ability to convert enquiries and grow Meetings & Events revenue.
• Experience using Opera PMS and Meetings & Events/Sales & Catering systems.
• Excellent organisation, communication and relationship-building skills with strong attention to detail.
• A confident and engaging leader who can motivate a team and work collaboratively across hotel departments.
• Experience managing large or complex conferences, events and functions within a hotel environment would be highly desirable.
  

EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail]