Guest Service Assistant

Crowne Plaza Docklands; East Ham; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Discounted hotel room rates

Free meals on duty

Flexible working arrangements

Wagestream access

Life Insurance

Job summary

Crowne Plaza London Docklands is seeking a part-time Leisure Club Team Member to join our vibrant East London hotel. You will help deliver excellent guest experiences, promote club membership, and assist with daily club operations and admin tasks.

Join a dynamic team in a busy leisure facility, contributing to outstanding service while maintaining a welcoming environment for guests and members alike.

Qualifications

• Strong customer service mindset and a friendly, proactive approach.
• Excellent communication and interpersonal skills.
• Ability to work as part of a dynamic team in a busy leisure club setting.

Responsibilities

• Ensure guest safety is the top priority at all times.
• Provide friendly, courteous service to encourage club membership and repeat visits.
• Create and capitalise on sales opportunities to maximise club revenue.
• Assist Leisure Club Manager with general club administration and tasks.

Skills

People skills

Customer service

Communication

Teamwork

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Nestled in the vibrant heart of East London’s Royal Docks, the Crowne Plaza London Docklands offers an upscale experience with spectacular waterfront views. Just minutes from the ExCeL Exhibition Centre and close to London City Airport, this contemporary hotel boasts 210 stylish rooms, blending comfort with luxury, and caters to both business and leisure guests alike.
Our facilities include Fremantle Bar & Kitchen, a chic restaurant serving modern cuisine, and our on-site gym, complete with a heated indoor pool, perfect for unwinding. Crowne Plaza London Docklands offers an inspiring place to work, where your energy and enthusiasm will be valued in a dynamic team atmosphere. If you’re looking to grow in a bustling environment with a commitment to exceptional guest experiences, join us!

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family


• An additional day's leave for your birthday


• Enhanced Maternity, adoption & shared parental leave


• Course Sponsorship


• 30% F&B discount at RBH hotels


• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)


• Flexible working arrangements


• Wagestream - choose how and when you get paid


• Life Insurance


• Employee Assistance Programme


• Social and wellness events and activities all year round


• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A LEISURE CLUB TEAM MEMBER AT OUR HOTEL

Part time: 24 hours contract (3 days p/w)

What you'll be doing...

• To ensure that our guests’ safety is the main consideration at all times.


• To provide a friendly and courteous service to encourage membership of the club and to maximise the service opportunities for guests to ensure return visits.


• To create and take advantage of sales opportunities in order to maximise club revenue, answering telephones promptly and correctly to maximise business and minimise guest frustration.


• To assist Leisure Club Manager in general club administration.


• To carry out water quality tests and react to results.


• To ensure the club including changing facilities are clean at all times.


• To open and close the club in accordance with club procedures.


• To be responsible for monies taken, tills cashed up and placed in safe in accordance with hotel procedures.


• To ensure general day to day operations are completed to ensure smooth and efficient running of the club.


• Any reasonable task asked of you by the Leisure Club Manager, supervisor, senior hotel employees and colleagues

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.


• Strong communication skills, comfortable chatting with guests and coordinating with team members.


• Sharp attention to detail, especially when it comes to handling guest needs and reservations.


• A problem-solver who can think on their feet, handling any situation with a positive attitude.


• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.


• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: Competitive salary