Meeting & Events Executive

Holiday Inn London - Shepperton; Shepperton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discounts on IHG Hotels

Gym membership

Employee travel rates

Free on-site parking

Bonuses for meeting budgets

Career progression opportunities

Flexible working hours

Job summary

Holiday Inn London - Shepperton is seeking a Meetings & Events Executive to drive client relationships, convert enquiries to bookings and deliver seamless events. You will plan, coordinate and oversee on-site support, managing details from function sheets to budgets with a keen focus on guest satisfaction.

The role requires strong organisation, communication and a proven sales mindset to ensure targets are met and events exceed expectations across the M&E segments.

Qualifications

• 4+ years meeting and events sales/office experience.
• Strong organisation and time management skills.
• Excellent communication, with a guest-focused approach.
• Sales acumen and track record of meeting targets.
• Proficiency with OPERA, Outlook and Microsoft Office.

Responsibilities

• Handle enquiries, convert leads to bookings and build client relationships to meet sales targets.
• Create detailed event plans, function sheets, timetables, menus and bespoke client requirements.
• Coordinate with internal teams to deliver outstanding events for returning clients.
• Provide on-site support, troubleshoot issues and maintain high service standards.
• Manage event database (OPERA), post charges, process invoices and update records.
• Prepare reports, track budgets and analyse performance to meet targets.

Skills

Client relations

Sales acumen

Event planning

Coordination

On-site support

Administration

Reporting

Organisation

Communication

Software proficiency

Tools

OPERA

Outlook

Microsoft Office

Job description

Not everyone can build almost instant, strong, and trusting relationships, keeping every situation calm while navigating the constant changes and challenges that come with event planning. But if you can, you may be exactly who we are looking for.

What will I be responsible for as a Meetings & Events Executive?

If you have found yourself here, we would guess that you have a passion for relationship building and enjoy working behind the scenes to ensure every event runs seamlessly.

Your role as a Meetings & Events Executive will see you:

• Client & Sales Focused: Handle enquiries, conduct show rounds, convert leads to bookings, build client relationships, meet sales targets and see every challenge through to a successful outcome.
• Event Planning & Logistics: Create detailed event plans, function sheets, timetables; menus, and client needs bespoke for every meeting or event.
• Coordination: Liaise with internal teams who will trust you to utilise initiatives and support each other in delivering outstanding events for our clients who want to come back over and over again.
• On-Site Support: Meet your clients when they are in house, troubleshoot issues, and maintain high service standards as a team.
• Administration: Manage event database (OPERA), post charges for your events, process invoices, handle payments, and update records.
• Reporting: Prepare reports as requested, track budgets, and analyse performance to ensure we reach our targets across the M&E segments.

Essential Skills:

• Organisation & Time Management: Juggling multiple tasks and deadlines.
• Communication: Excellent written and verbal skills for clients and teams.
• Customer Service: Problem-solving, professionalism, and a guest-focused approach.
• Attention to Detail: Ensuring all event elements are perfect.
• Sales Acumen: Driving revenue and business growth.
• Software Proficiency: Familiarity with event management systems OPERA, Outlook and Microsoft office.
• Minimum 4 years meeting and events sales office experience.

Is this Meetings & Events Executive role right for me?

Your spirit animal will be a swan-graceful and calm above the water, while working tirelessly beneath the surface to execute projects flawlessly. If you have string coordination experience across meetings, conferencing and events, you would be an excellent fit for our Meetings & Events Executive opportunity.

You will not only embrace change-you will thrive on it-getting excited by the endless possibilities of bespoke events that are continually adapted to suit each client.

What's in it for me?

• Family and Friends discounts across IHG Hotels
• Complimentary Leisure Club / Gym membership
• International travel at employee rates across our brand family-globally, not just in the UK
• Free on-site parking
• Bonus incentives for achieving budgets
• Clear progression opportunities across the UK and internationally
• A flexible and supportive approach to working hours