Meeting and Events Sales Office Manager

The Webb Hotel Group; Sutton Coldfield; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary based on experience

Hotel and spa discounts

50% discount in our restaurants

Discounts on our special events

Management training opportunities

24/7 Employee Assistance Programme

Company reward and recognition schemes

Length of service awards

Annual leave entitlement increases

Christmas gifts and seasonal recognit

Meals on duty

Job summary

Moor Hall Hotel & Spa is seeking a Meetings & Events Sales Office Manager to lead our dynamic ME Sales team and turn enquiries into unforgettable events. You will nurture relationships with corporate clients, agencies and stakeholders, while driving revenue growth and ensuring exceptional guest journeys from enquiry to contract.

You will inspire, coach and develop your team, collaborating with Operations, Food & Beverage and Finance to deliver seamless event delivery and continuous process

Qualifications

• Experience in Meetings & Events Sales or Hotel Sales management.
• Experience leading, coaching and developing a team.
• Creative thinker with ability to identify opportunities and grow revenue.
• Proven track record of achieving sales targets.
• Strong commercial awareness and negotiation skills.
• Experience managing enquiry pipelines and conversion performance.
• Excellent communication and relationship-building abilities.
• Proactive, organized and solutions-focused.

Responsibilities

• Motivate, coach and develop the Meetings & Events Sales team to reach potential.
• Lead by example, delivering exceptional customer service at every stage of the client journey.
• Oversee the enquiry-to-contract process and maximize opportunities.
• Drive conversion, revenue and upselling strategies to hit targets.
• Build relationships with corporate clients, agencies and stakeholders.
• Collaborate with Operations, F&B and Finance to ensure seamless events.
• Continuously review processes to improve efficiency and guest experience.
• Ensure each event starts with a great customer journey from first enquiry.

Skills

Team leadership

Sales leadership

Hospitality sales

Client relationships

Negotiation

Revenue growth

Enquiry management

CRM software

Tools

CRM software

Job description

Meeting & Events Sales Office Manager

Moor Hall Hotel & Spa

Sales

Full time

Permanent

Are you passionate about hospitality, love building relationships, and thrive in a fast-paced sales environment?

We're looking for an exceptional Meeting & Events Sales Office Manager to lead our talented team and help create unforgettable experiences for our guests. From corporate conferences and dinners to weddings and private celebrations, you'll play a key role in turning enquiries into remarkable events.

As the heartbeat of our Meetings & Events Sales, you'll inspire and develop your team, build lasting relationships with clients, and ensure every enquiry is handled with warmth, professionalism and creativity. You'll bring fresh ideas, identify new opportunities, and help shape innovative event experiences that drive commercial success, while creating memorable guest journeys that inspire clients to return time and again.

If you're an experienced sales leader who enjoys motivating people, driving performance, and creating outstanding customer journeys, we'd love to hear from you.

What You'll Be Doing

Leading & Inspiring Your Team

• Motivate, coach and develop the Meetings & Events Sales team to achieve their full potential.
• Create a positive, supportive and high-performing team culture.
• Lead by example, delivering exceptional customer service at every stage of the client journey.

Driving Commercial Success

• Oversee the full enquiry-to-contract process, ensuring every opportunity is maximised.
• Drive conversion, revenue and upselling strategies to achieve monthly and annual targets.
• Monitor enquiry pipelines and performance, identifying opportunities for growth.

Building Lasting Relationships

• Develop strong relationships with corporate clients, agencies, event organisers and key stakeholders.
• Deliver a personalised and professional service that exceeds client expectations.
• Act as an ambassador for the venue, showcasing everything we have to offer.

Delivering Excellence

• Work closely with Operations, Food & Beverage and Finance teams to ensure seamless event delivery.
• Continuously review and improve processes to enhance both efficiency and the guest experience.
• Ensure every event begins with a great customer journey from the very first enquiry.

What We’re Looking For

You’ll ideally have:

• Previous experience in Meetings & Events Sales, Hospitality Sales, Venue Sales or Hotel Sales Management.
• Experience leading, coaching and developing a successful team.
• An open, creative mindset with the ability to identify new opportunities, generate fresh ideas, and drive innovative approaches that enhance the guest experience and grow revenue.
• A proven track record of achieving sales targets and delivering revenue growth.
• Strong commercial awareness and confident negotiation skills.
• Experience managing enquiry pipelines and conversion performance.
• Outstanding communication and relationship-building abilities.
• A proactive, organised and solutions-focused approach.
• The confidence to make informed commercial decisions and take ownership of results.

What We Offer

We believe our people are at the heart of everything we do, and we're committed to creating a workplace where you can thrive.

You’ll enjoy:

• Competitive salary, based on experience.
• Hotel and spa discounts.
• 50% discount in our restaurants.
• Discounts on our special events.
• Management training opportunities.
• 24/7 Employee Assistance Programme supporting your mental, physical and financial wellbeing.
• Company reward and recognition schemes.
• Length of service awards.
• Annual leave entitlement that increases with service.
• Christmas gifts and seasonal recognition.
• Meals on duty.

Why Join Us?

This is more than a sales role. It’s an opportunity to be part of a team that genuinely cares about creating memorable experiences for our guests and rewarding careers for our people. If you're ready to lead, inspire and make a real impact, we'd love to welcome you to our team.