Meeting and Events Sales Coordinator

Interstate Europe Hotels & Resorts; Telford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff training and leadership programs

Hotel staff discounts portfolio wide

Gym access

Free staff parking

Employee assistance programme

Job summary

Aimbridge Hospitality EMEA is seeking a Meeting & Events Sales Coordinator to promote and execute all Meetings & Events business across the hotel, including weddings, parties, wakes and conferences. You will be the ambassador for the hotel, advising guests on facilities to match their needs and handling enquiries efficiently.

You will collaborate with the hotel team to pursue leads and meet departmental and individual KPIs, providing exceptional guest service and maintaining brand standards

Qualifications

• Excellent communication skills to interact with clients, vendors and hotel staff.
• Strong organisational skills with ability to manage multiple tasks and budgets.
• Outstanding customer service to ensure a positive guest experience.
• Knowledge of event planning including logistics, catering, A/V, and trends.

Responsibilities

• Promote and execute all Meetings & Events business within the hotel, including weddings, parties, wakes and conferences.
• Act as the hotel's ambassador and be expert on facilities to advise guests based on needs.
• Record and process enquiries via phone, email or in person to ensure timely handling.
• Collaborate with teammates and the wider hotel team to follow up leads and meet KPI targets.

Skills

Communication skills

Organisational skills

Customer service

Event planning knowledge

Job description

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As Meeting & Events Sales Coordinator, you will be responsible for promoting and executing all Meetings & Events business within the hotel (including weddings, parties, wakes and conferences) and as an ambassador to the hotel, you will be an expert on all the facilities on offer with the ability to advise guests based on their individual needs. You will also record and process all enquiries that are made by phone, email, or face to face to ensure all guests are dealt with efficiently and in a timely manner.

You will work with your teammates and liaise with the wider hotel team to ensure all leads are followed and departmental targets and individual KPI's are met.

What do we need from you?

• Communication Skills: As the face of our meetings and events at the hotel you’ll need to have excellent communication skills to successfully interact with clients, vendors, and hotel staff. You should be able to communicate effectively in writing and verbally and have strong interpersonal skills.
• Organisational Skills: Strong organisational skills are essential for this role. You’ll need to be able to manage multiple tasks, prioritise responsibilities, and work effectively under pressure. They should have excellent attention to detail and be able to manage budgets and schedules.
• Customer Service Skills: you’ll work with our guest first hand so you’ll need excellent customer service skills to ensure that our clients have a positive experience. You should be able to anticipate client needs, provide excellent service, and resolve issues quickly and effectively.
• Knowledge of Event Planning: Ideally, we’d love you to have knowledge of event planning, including understanding of logistics, catering, audio-visual equipment, and other details involved in planning and executing successful events. You should also be able to stay up to date with trends in event planning and hospitality.
• Flexibility: To handle unexpected changes or last-minute requests you’ll need to be flexible and approachable. You should be able to think on their feet and quickly come up with solutions to any issues that arise.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’