Conference And Events Operations Manager

Aimbridge Hospitality; Birmingham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hotel discounts

Paid breaks

Childcare support

Wellbeing allowance

Holiday entitlement

Salary sacrifice

Employee assistance

Sick pay

Salary reviews

Internal sales program

Learning & Development

Recognition events

Job summary

Aimbridge Hospitality EMEA is seeking an experienced Operations Manager to lead the Conference and Events team across a fast-paced hotel and venue environment in Birmingham. You will own day-to-day delivery, drive standards and coach department heads to build capability while aligning guest experience with commercial performance.

Reporting to the Director of Operations, you will shape the culture, drive engagement and deliver measurable improvements in service, efficiency and revenue.

Qualifications

• Experience operating at Head of Department level or above within a large hotel and venue.
• Proven track record of improving performance and leading teams effectively.
• Strong commercial mindset; understands how operational decisions influence financial performance.
• Ability to influence and build relationships across departments; develop others.
• Hands-on, resilient leader comfortable in a fast-paced environment.
• Willingness to shape culture and drive guest experience and revenue.

Responsibilities

• Own day-to-day operational delivery across the venue, aligning standards, processes and team performance with business expectations.
• Drive performance with department heads, support recruitment and onboarding, and coach leaders to build capability.
• Use guest feedback, data and commercial insight to identify opportunities and implement changes.
• Shape the venue culture, set clear expectations and drive engagement.
• Ensure guest experience and commercial performance improve.

Job description

If you thrive on leading high-performing teams, driving operational excellence and developing capability across a business, this is an opportunity to step into a role with real influence, visibility and progression potential within a global hospitality organisation.

Who We Are

Aimbridge Hospitality EMEA is part of the global Aimbridge Hospitality family. Our story is grounded in people.

We partner with some of the world’s leading hotel brands, including Hilton, IHG, Accor and Marriott, operating across a diverse portfolio of destinations and properties. What sets us apart is how we bring those brands to life through our people, our culture and our commitment to delivering exceptional guest experiences.

At the heart of everything we do is a people-first approach. We believe in creating an environment where individuals are supported, developed and given the opportunity to grow.

About the Role

This role is suited to someone who enjoys leading from the front, developing others and taking ownership of performance across a fast-paced hotel and venue environment.

As Operations Manager, you will play a central role in delivering consistent, high-quality operations across the Conference and Events department. You will contribute to the strategic direction of the venue while ensuring day-to-day delivery is aligned, efficient and focused on both guest experience and commercial performance.

You will have clear visibility of how your leadership influences team capability, service standards and overall business results. Working closely with the department heads and reporting to the Director of Operations, you will help create a culture of accountability, continuous improvement and service excellence.

The Role

In this position, you will have a direct impact on how the venue operates, how teams perform and how guests experience the brand.

You will take ownership of operational delivery across the venue, ensuring that standards, processes and team performance are consistently aligned to business expectations.

Day to day, this includes working closely with department heads to drive performance, supporting recruitment and onboarding activity, and coaching leaders to build capability within their teams. You will use guest feedback, operational data and commercial insight to identify opportunities for improvement, implementing changes that strengthen both service delivery and financial performance.

You will also play a key role in shaping the culture of the venue, setting clear expectations, driving engagement and ensuring teams are supported to deliver consistently.

Success in this role looks like a well-aligned, high-performing operation where teams continue to develop, standards are consistently delivered and both guest satisfaction and commercial performance are improving.

What We’re Looking For

We are looking for someone who is a confident and credible operational leader, able to bring teams together and drive performance through people.

You will have experience operating at Head of Department level or above within a large hotel and venue, with a track record of improving performance and leading teams effectively.

You will be comfortable influencing and challenging where needed, building strong working relationships across departments to ensure alignment and accountability. You will take an active role in developing others, recognising potential and supporting individuals to build their capability and progress.

A strong commercial mindset is essential. You will understand how operational decisions influence financial performance and will balance guest experience with business outcomes.

You will also bring energy, resilience and a hands-on approach, adapting to changing priorities and leading by example in a fast-paced environment.

What You Can Expect from Us

We want our team to have a work life balance that works both for them and the business. Please feel free to talk to us at the interview stage about the flexibility you need and we will explore what’s possible for the role.

As part of the Eastside team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide – staff rates and up to 50% discount on food & beverage and spa
• Paid breaks
• Financial contribution towards childcare from day 1 of employment up to age 12
• Annual wellbeing allowance of up to £500 after 1 year service
• A minimum of 33 days holiday
• Salary Sacrifice Schemes – Holiday purchase scheme and Cycle to work scheme.
• Access to Stream to withdraw up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Company sick pay - giving you piece of mind when you need it the most
• Annual reviews for salary and employee benefits
• Boomerang - Aimbridge internal sales lead program, the lead sender can earn 5% un-capped commission on actualized revenues
• A genuine commitment to your personal and professional growth through our excellent Learning & Development offerings
• Regular recognition of your contribution, including team appreciation days and events, monthly and annual awards and on-the-spot rewards

Why Join Aimbridge?

At Aimbridge, we recognise that people are the heart of our business. As a global leader, we are committed to creating an environment where everyone feels they belong, a place where you can grow, develop and build a meaningful career.

If you are looking for a role where you can make an impact, develop your leadership capability and be part of a supportive and ambitious team, we would love to hear from you.