Meeting and Events Assistant Manager

Mercure Cardiff Holland House Hotel & Spa; Cardiff; On-site; GBP 22,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Meeting and Events Assistant Manager to join their dynamic team. This role offers a unique opportunity to assist in managing Conference and Banqueting operations while ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, a passion for delivering memorable guest experiences, and a commitment to continuous improvement. With a focus on budget management and team development, this position is perfect for someone looking to grow within a supportive and rewarding environment. Join a modern hotel that values hard work and offers numerous benefits for its staff.

Benefits

Cash incentives for referrals

Long service recognition bonuses

Meals provided during shifts

Discounted leisure facilities

Discounted hotel stays

Opportunities for personal development

Fully funded apprenticeships

Annual holiday entitlements

Opportunity to buy additional holidays

Qualifications

• Passionate and willing to learn with a positive attitude.
• Exceptional leadership skills and ability to deliver customer experiences.

Responsibilities

• Assist with managing Conference and Banqueting operations.
• Maintain exceptional customer service and evaluate guest satisfaction.
• Provide effective leadership to the Conference and Banquet teams.

Skills

Customer Service

Leadership

Communication

Teamwork

Budget Management

Job description

Mercure Cardiff Holland House Hotel & Spa

Location: Cardiff, Glamorgan, CF24

Country: United Kingdom

Job Type: Permanent

Hours: Full Time

Posted date: 06/01/2025

Job Description

Job Ref: AM13879

Branch: Mercure Cardiff Holland House Hotel & Spa

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted / Free use of leisure facilities – “Hotel specific”
• Stays in our hotels at discounted prices or free stays in our hotels as one of our rewards & recognition incentives
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences all the time
• Exceptional leadership skills to create a winning team

Klarent Hospitality are recruiting for a Meeting and Events Assistant Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

The Role:

• As a Meeting and Events Assistant Manager, you will be responsible for assisting with the management of Conference and Banqueting operations
• Manage and set budgets, whilst providing leadership to the team to ensure targets are met
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short - and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams
• Instrumental in exceeding both the hotel on growing development and individual development
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Manage staff performance issues in compliance with company policies and procedures
• Assist other departments wherever necessary

The 4-star Mercure Cardiff Holland House Hotel & Spa is a modern hotel ideally located in the city centre of Cardiff, with 172 spacious bedrooms. The hotel is perfectly suited for business and leisure travellers.