Medico-Legal Case Coordination Lead

Communicourt; Birmingham; On-site; GBP 29,000 - 45,000; Full time

Job summary

NRC Operations is seeking a proactive Senior Case Worker to keep complex medico‑legal cases moving by coordinating expert input, supporting report progression and maintaining strong stakeholder relationships.

You will deliver accurate work on time, use case management systems and trackers, and contribute to continuous improvement as automation and smarter processes are adopted across the service.

Qualifications

• Experience in operations, case management, administration, or medico‑legal work.
• Proactive mindset with strong communication and deadline‑driven focus.
• Ability to manage competing priorities and own high‑quality service.

Responsibilities

• Coordinate expert input and monitor case progression to keep momentum.
• Manage key relationships with clinicians, experts, consultants and clients.
• Ensure timely delivery of reports and maintain data accuracy and confidentiality.

Skills

Case coordination / case progression

Expert or consultant liaison

Report management experience

Workflow and tracker management

Strong written communication

Diary / availability coordination

Risk and escalation awareness

Data accuracy and documentation

Systems confidence

Medico‑legal / healthcare knowledge

Continuous improvement mindset

Job description

NRC Operations is seeking a proactive Senior Case Worker to keep complex medico‑legal cases moving by coordinating expert input, supporting report progression and maintaining strong stakeholder relationships.

You will deliver accurate work on time, use case management systems and trackers, and contribute to continuous improvement as automation and smarter processes are adopted across the service.