Medicine Management Assistant

UHCW; Coventry; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Rotational Pharmacy Assistant to train toward a QCF Level 2 in Pharmacy Services. You will rotate across Dispensary, Ward services, Stores and the Aseptic unit at Coventry and Rugby sites, developing skills in dispensing, stock control and patient care.

The role requires good communication, organisation, and IT abilities, with an emphasis on teamwork within a diverse pharmacy team.

Qualifications

• Training to obtain a QCF Level 2 in Pharmacy Services; or already qualified QCF Level 2 Pharmacy Assistant.
• You will rotate through Dispensary, Ward services and Stores; learn and train as required.
• Good communication, organisational and IT skills; able to work in a changing environment.

Responsibilities

• Support dispensing and supply of medicines to patients, wards and departments under supervision.
• Carry out requisitioning, distribution and receipt of stock in all pharmacy departments and wards.
• Store and retrieve medications using automated systems and robots within the pharmacy.
• Provide information to patients and staff on drug dispatch and expected waiting times.
• Keep work areas clean, rotate stock and follow hygiene procedures.
• Assist with clerical duties and work across departments during peak periods.
• Engage in personal development and participate in training.

Skills

Communication skills

Organisational skills

Interpersonal skills

Self-motivation

Flexible

Pressure management

IT skills

Education

QCF Level 2 in Pharmacy Services

QCF Level 2 Pharmacy Assistant

Tools

Omnicell

Pharmacy management system

JAC computer system

Job description

Site University Hospitals Coventry and Warwickshire Town Coventry Salary £25,272 per annum Salary period Yearly Closing 20/10/2026 23:59

Job overview

Would you like to start a rewarding career in the National Health Service undertaking training to obtain a QCF Level 2 in Pharmacy Services? Or perhaps you are already a qualified QCF (formerly NVQ) Level 2 Pharmacy Assistant looking for a change. We are looking for a dedicated, organised and motivated person to join us as a Rotational Pharmacy Assistant.

Please note that sponsorship is not eligible for this position.

Successful applicants will be required to provide an immunisation and vaccination report, from either their current UK occupational health provider or their UK GP.

Main duties of the job

You will rotate through the Dispensary, Ward services and Stores sections at both University Hospital of Coventry and Warwickshire and St Cross Hospital at Rugby, as well as our Aseptic department gaining experience and undertaking additional training if required.
Applicants should have good communication & organisational skills; be self-motivated and possess excellent interpersonal skills, be flexible and able to work well in an environment of change and transition. Applicants must also have good computer skills and be able to work well under pressure.
You must be willing to learn and take responsibility, working well within a diverse team consisting of Pharmacy Technicians, Pharmacy Assistants, Pharmacists, Nurses and Clerical staff. You will also be expected to develop good working relationships with other departments within the Pharmacy and Hospital.

You will work closely with the rest of the pharmacy team to provide high quality pharmaceutical care to all patients within the Trust, whether in a dispensary or ward based aspect.

We pride ourselves on our pharmacy mission statement:

‘Delivering patient focused excellence in medicines use’

Working for our organisation

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Detailed job description and main responsibilities

• Support the supply of pharmaceuticals including controlled drugs, aseptically prepared products and cytotoxics from the dispensary, pharmacy stores and pharmacy aseptic unit to patients, wards and departments against signed requisitions. This may include supporting dispensing and manufacturing and is carried out following departmental SOP’s and under the direct supervision of a technician or pharmacist.
• Carry out the requisitioning, distribution (movement of stock) and receipt of stock in all pharmacy departments and on wards (ward replenishment incorporating Omnicell automated cabinets) utilising the stock control programme on the pharmacy management (computer) system.
• Store and retrieve medication using both automated robots within the pharmacy department.
• Receive into the department (this includes dispensary, stores and aseptic unit) work requests for patients and wards. Provide the patient or ward staff with appropriate information on how the drugs will be dispatched and the likely waiting time. Dealing with any basic queries concerning the supply of medication from patients or staff members, including phone queries, referring them to an appropriate member of the team to answer any clinical or technical queries.
• Keep all work areas clean and tidy. Adhere to cleaning and hygiene procedures in the aseptic unit. Ensure stock is rotated and in date.
• Following the ‘Returns and disposal of medicines in pharmacy’ SOP ensure all excess stock is removed from wards and returned to pharmacy stock.
• Assist in basic clerical duties including filing and photocopying.
• Work flexibly across all of pharmacy departments including Rugby St Cross, covering the work of colleagues during peak periods or absence.
• Participate in appropriate training and development activities including your own personal development and participate in the education and training of colleagues.
• Participate in Personal Development Reviews (PDRs) and work to achieve agreed set objectives.

Please see the attached Job description for further details.

Qualifications

• Literate with a good standard of written and spoken communication Numerate
• GCSEs Maths and English or equivalent Experience of using JAC computer system

Experience

• Experience of working in teams Experience of working in a busy environment Stock control experience Experience of working in hospital or community pharmacy Experience of working in a customer facing role
• Retail experience Reception telephone work Experience of dispensing in a pharmacy Previous experience of using Omnicell’s

Knowledge

• Health and safety at work and manual handling An understanding of the role of the pharmacy department in a hospital An understanding of confidentiality A basic understanding of the dispensing process

Skills and Abilities

• Current IT skills Good verbal and written, communication skills Ability to work to set procedures Able to work under pressure and maintain concentration for long periods Able to work well alone and as a member of a team Ability to deal confidently and directly with all members of healthcare teams and members of the public in a calm, courteous manner Methodical, efficient and good attention to detail Good organisational skills, ability to investigate queries, taking appropriate action, liaising with technicians and pharmacists as necessary Able to give basic information accurately Manipulation of complex procedures in aseptic pharmaceuticals – measuring using syringes and scales Ability to understand clear instructions Complete documentation accurately and legibly

Commitment to Trust Values and Behaviours

• Must be able to demonstrate behaviours consistent with the Trust’s values. (As detailed in UHCW’s Values in Action document below) Applicants applying for job roles with managerial responsibility will be required to demonstrate evidence of promoting equal opportunities through work experience

To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust’s Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.

In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.

UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.

If you are successful at interview you will receive a conditional offer of employment and we’ll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.

We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.

Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.

All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.