Medical Underwriting Coordinator

Unum UK; Dorking; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Annual bonus opportunity

Pension scheme

Private Medical Insurance

Income Protection

Life Assurance

Health and wellbeing support

Generous holiday allowance

Job summary

Unum UK is seeking a Medical Underwriting Coordinator to support customers through the medical underwriting process, ensuring applications are handled accurately and efficiently. You’ll work with customers, medical professionals and underwriting colleagues to deliver a smooth experience from application to decision.

Join a collaborative team that values empathy, data protection and continuous improvement, with hybrid working 3 days in Dorking and 2 days at home.

Qualifications

• Strong verbal and written communication with a professional telephone manner.
• Excellent attention to detail and the ability to handle confidential information.
• Good numerical and analytical skills.
• Strong organisational skills with the ability to manage competing priorities.
• Confidence using technology and learning new systems.
• Interest in how AI and emerging technologies can improve ways of working and customer service.
• Self-motivated and able to work independently within guidelines.
• Collaborative mindset and willingness to learn from coaching and experience.
• Genuine desire to provide excellent customer service with empathy and professionalism.

Responsibilities

• Set up new medical underwriting applications, accurately recording customer, policy and benefit information.
• Request, monitor and follow up medical evidence requirements to support underwriting decisions.
• Keep customers informed throughout the process with updates and clear responses.
• Handle inbound and outbound calls with customers, medical professionals and third parties.
• Maintain detailed and accurate case records and documentation.
• Manage multiple cases and priorities while meeting service levels.
• Learn and develop expertise in medical underwriting processes and regulations.

Skills

Strong communication

Attention to detail

Numerical skills

Analytical skills

Organisational skills

Tech literacy

AI interest

Independent work

Collaborative mindset

Empathy and professionalism

Education

Degree educated preferred

Biology/Life Sciences degree beneficial

A-levels or equivalent

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

As a Medical Underwriting Coordinator, you'll play a key role in supporting customers through the medical underwriting process, ensuring applications are handled accurately, efficiently and with genuine care. Working closely with customers, medical professionals and underwriting colleagues, you'll help deliver a smooth and positive experience from application through to decision.

You'll

• Set up new medical underwriting applications, accurately recording customer, policy and benefit information.
• Request, monitor and follow up medical evidence requirements to support underwriting decisions.
• Keep customers informed throughout the process, providing updates and responding to enquiries with professionalism, empathy and clarity.
• Handle inbound and outbound calls with customers, medical professionals and third parties, gathering and sharing information accurately and efficiently.
• Build strong working relationships with internal teams and external stakeholders to ensure excellent customer outcomes.
• Maintain detailed and accurate case records and documentation.
• Manage multiple cases and priorities while meeting agreed service levels.
• Learn and develop expertise in medical underwriting processes, products and regulatory requirements.
• Use technology, including AI-powered tools where appropriate, to improve efficiency, accuracy and customer experience.
• Identify opportunities to simplify processes and contribute to continuous improvement initiatives.
• Handle confidential medical information responsibly, ensuring compliance with data protection, information security and regulatory requirements.
• Support fair customer outcomes by operating in line with Consumer Duty principles and Unum's values and standards.

As your experience grows, you'll have the chance to explore broader career pathways across the underwriting function.

What will you bring?

We're looking for someone who enjoys helping customers, pays close attention to detail and is motivated to build their career within a professional services environment.

You’ll Ideally Have

• Strong verbal and written communication skills, with a professional and confident telephone manner.
• Excellent attention to detail and the ability to work accurately when handling sensitive and confidential information.
• Good numerical and analytical skills.
• Strong organisational skills with the ability to manage competing priorities effectively.
• Confidence using technology and learning new systems, particularly bespoke software and digital tools.
• An interest in how AI and emerging technologies can improve ways of working and customer service.
• A self-motivated approach, with the ability to work independently and make sound decisions within established guidelines.
• A collaborative mindset and willingness to learn from coaching, feedback and experience.
• A genuine desire to provide excellent customer service with empathy and professionalism.
• Degree Educated Is Preferred But Not Essential.
• A degree in Biology, Life Sciences, Health Sciences or a related scientific discipline would be particularly beneficial.
• A-level Qualifications, Or Equivalent.
• Previous administrative, customer service or office-based experience would be advantageous but isn't essential.
• An interest in insurance, healthcare, financial services or risk-based decision making.
• The ability to learn new concepts quickly and apply them accurately in a regulated environment.

Location

Hybrid working. 3 days in Dorking office, 2 days from home.

Benefits

• Annual bonus opportunity
• Competitive pension scheme
• Income Protection and Life Assurance
• Private Medical Insurance
• Health and wellbeing support
• Generous holiday allowance with the option to buy and sell leave
• Electric Vehicle scheme
• Access to learning, development and career progression opportunities across Unum UK

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]

We are proud to be a Disability Confident Employer.

Company

Unum UK