Customer Engagement Executive

Unum UK; Dorking; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Healthcare Cash Plan

Defined Contribution pension

Life assurance

Private medical

Income protection

27 days annual leave + bank holidays

EV salary sacrifice scheme

Free shuttle bus

Wellbeing support

Job summary

Unum UK is seeking a Customer Engagement Executive to join the Growth Marketing team in a hybrid role in Dorking. You will design automated customer journeys, deliver targeted digital campaigns, and use data to optimise engagement for brokers and customers.

Ideal candidates may be recent graduates or have 1–2 years in marketing/CRM, with experience in Salesforce, HubSpot or Marketo. The role offers a strong development path and a competitive package.

Qualifications

• A degree in Marketing, Business or a related subject, ideally including a placement year, or 1-2 years' experience in a marketing, CRM, customer engagement or campaign role.
• An understanding of customer journeys, segmentation and personalisation through either academic study or practical experience.
• Strong communication and organisational skills, with a keen eye for detail.
• Exposure to marketing technology such as Salesforce, HubSpot, Marketo, or similar CRM and automation platforms.
• Familiarity with analytics tools such as Google Analytics (GA4) and an interest in using data to inform decisions.
• A proactive attitude and willingness to experiment, learn new skills and contribute fresh ideas.
• The ability to build positive working relationships and collaborate effectively with a variety of stakeholders.

Responsibilities

• Help design, build and optimise automated customer journeys and nurture campaigns that engage brokers and customers at every stage of their journey.
• Support the delivery of targeted digital campaigns across email, social media and other channels, contributing to our Account Based Marketing (ABM) strategy.
• Analyse campaign performance, identify insights and recommend improvements to increase engagement, conversion and marketing effectiveness.
• Test new ideas, technologies and approaches to help us continuously improve how we engage our audiences.
• Work with our Digital Marketing team to ensure content remains fresh, relevant and delivers an excellent online experience.

Skills

Marketing automation

Data analysis

CRM platforms

Campaign management

Education

Marketing/Business degree

Tools

Salesforce

HubSpot

Marketo

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: September 08

The role

What will you be doing?

Customer Engagement Executive

Hybrid – 3 days a week in Dorking office

£30,000 - £35,000 per annum

Join a Growth-Focused Marketing Team Where Your Ideas Make an Impact

Are you passionate about digital marketing and looking for an opportunity to accelerate your career? At Unum UK, we're looking for a Customer Engagement Executive to join our ambitious Growth Marketing team and help deliver innovative, data-driven B2B campaigns that drive engagement, generate opportunities, and support business growth.

Whether you're a recent graduate with a placement year or have gained 1-2 years of marketing experience, this is an exciting opportunity to develop your skills in marketing automation, customer engagement, and campaign communications, while working alongside experienced marketing professionals.

You’ll play a key role in creating personalised, digital-first experiences for brokers and customers, using data and insights to improve engagement across multiple channels. If you're curious, creative, commercially minded, and eager to learn, we'd love to hear from you.

What You'll Be Doing

• Help design, build and optimise automated customer journeys and nurture campaigns that engage brokers and customers at every stage of their journey.
• Support the delivery of targeted digital campaigns across email, social media and other channels, contributing to our Account Based Marketing (ABM) strategy.
• Analyse campaign performance, identify insights and recommend improvements to increase engagement, conversion and marketing effectiveness.
• Test new ideas, technologies and approaches to help us continuously improve how we engage our audiences.
• Work with our Digital Marketing team to ensure content remains fresh, relevant and delivers an excellent online experience.

What We're Looking For

We're looking for someone who's enthusiastic about marketing, enjoys working with data, and is excited to build a career in customer engagement and digital marketing.

You’ll Ideally Have

• A degree in Marketing, Business or a related subject, ideally including a placement year, or 1-2 years' experience in a marketing, CRM, customer engagement or campaign role.
• An understanding of customer journeys, segmentation and personalisation through either academic study or practical experience.
• Strong communication and organisational skills, with a keen eye for detail.
• Exposure to marketing technology such as Salesforce, HubSpot, Marketo, or similar CRM and automation platforms.
• Familiarity with analytics tools such as Google Analytics (GA4) and an interest in using data to inform decisions.
• A proactive attitude and willingness to experiment, learn new skills and contribute fresh ideas.
• The ability to build positive working relationships and collaborate effectively with a variety of stakeholders.

In Return, You'll Benefit From

• Competitive salary and generous bonus scheme
• Healthcare Cash Plan (Level 1 funded)
• Defined Contribution pension scheme
• Life assurance, private medical and income protection insurance
• Access to a remote GP, nutrition coaching, personal training, unlimited mental health support and medical second opinions
• 27 days annual leave, plus bank holidays, with the option to buy or sell up to 5 additional days
• Electric vehicle salary sacrifice scheme with on-site charging facilities
• Free shuttle bus from Dorking train station
• A supportive culture focused on wellbeing, development and career growth

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

We are proud to be a Disability Confident Employer.

Company

Unum UK