Medical Support Secretary

Greater Manchester Mental Health NHS Foundation Trust; Manchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

Greater Manchester Mental Health NHS Foundation Trust in Manchester is seeking an energetic Medical Support Secretary to join the Community Mental Health Team in Withington. You will provide high‑quality secretarial and administrative support to the Consultant and team, including audio typing, dictation, and handling calls from patients and carers.

The role requires liaising with Social Services, other hospitals and health professionals, organising appointments, minute taking and ensuring

Qualifications

• Audio typing and administrative duties.
• Typing clinical letters, reports and discharge correspondence.
• Managing calls from patients, carers and other health professionals.

Responsibilities

• Undertake audio/copy typing and administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence and data inputting.
• Liaise with outside agencies (Social Services, Coroner’s Office, other hospitals, GP services, etc.).
• Liaise with multi-disciplinary team members as required.
• Track service users from referral to discharge and ensure appointments and correspondence meet targets.
• Communicate with patients/relatives/carers in potentially distressing situations.
• Ensure demographic details are correct and updated as needed.
• Ensure actions from correspondence/dictation are carried out appropriately.
• Receive and distribute mail daily and bring test results to the attention of medical staff.
• Plan and organise appointments in clinical and Outlook diary systems and arrange travel/accommodation when required.
• Prioritise workload according to working pattern.
• Facilitate and minuting meetings and disseminate minutes as needed.

Skills

Audio typing

Typing medical letters

Administrative duties

Minute taking

Call handling

Job description

At GMMH we are investing significantly into our Community Mental Health provision. We are looking for an enthusiastic and hard working member medical support secretary to join a busy Community Mental Health Team. They will be expected to provide a high quality secretarial and administrative service to the Consultant and their team in North Mersey CMHT based in Withington, Manchester. The Medical Support Secretary will undertake general office duties including audio typing and typing medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

• Undertake audio/copy typing/administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence and data inputting.
• Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, other GMMH services, medical services, GP services, clients and their relatives using knowledge and judgement of any given situation.
• Liaise with multi-disciplinary team members as required.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
• Communicate appropriately with patients / relatives / carers in potentially distressing situations.
• Ensure demographic details are correct and amend where necessary.
• Ensure any actions from correspondence / dictation is carried out appropriately.
• Receive and distribute mail on a daily basis as required, using judgement and experience to ensure test results and key information is brought to the attention of the appropriate medical staff.
• Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel / accommodation when required.
• Ability to prioritise workload according to the agreed pattern of working.
• To facilitate and manage, including minuting and dissemination of minutes, for any meetings requested relevant to your role or during time of cover for colleagues absence.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond. Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity. Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users. Maintain appropriate office standards and quality of work. For further details / informal visits contact: Name: Tracy Clarke Job title: Senior Medical Secretary Email address: [e-mail] Telephone number: 01612710283