Medical Staffing Manager

Pertemps Milton Keynes; Aylesbury; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

28 days holiday

Bank holidays

Professional development

Career progression

Collaborative culture

Job summary

Pertemps Milton Keynes is seeking a Medical Staffing Manager to lead client relationships, workforce planning and doctor engagement across hospital partners in Aylesbury. The role includes managing staffing schedules, onboarding doctors, and coordinating out-of-hours coverage within an on-call rota.

You will collaborate with the Portfolio Executive and Operations teams to maintain high-quality service delivery, support doctors, and drive effective staffing solutions for multiple facilities.

Qualifications

• Experience in healthcare staffing and workforce planning.
• Excellent communication and relationship-building skills.
• Willingness to travel for client visits.
• Strong organisational and IT skills for scheduling systems.

Responsibilities

• Act as a key point of contact for hospital management and medical professionals.
• Build and maintain strong client relationships and ensure service delivery.
• Manage staffing schedules and workforce planning records.
• Conduct on-site visits to client hospitals to review requirements.
• Support induction and onboarding of new doctors.
• Coordinate doctor allocations within standby and rota programmes.
• Manage renewals and extensions of doctor contracts.
• Address feedback and issues in collaboration with senior teams.
• Participate in out-of-hours on-call rota and resolve urgent issues.
• Prepare operational reports and performance updates.
• Support client retention and business development initiatives.
• Contribute to projects and process improvements.
• Maintain accurate records in company systems.

Skills

Healthcare staffing

Workforce planning

Operations management

Account management

Job description

Medical Staffing Manager

Location: Aylesbury

Salary: £30,000

Job Type: 12 month contract, full time.

Hours: Monday to Friday 9am to 5pm(30 mins lunch)

OnCall: Oncall shifts for all MSMs in rotation, Mon-Fri oncall out of hours from 5pm-9am, Fri-Mon oncall out of hours when office closes Fri to opening Mon, MSMs get 1 day back in lieu for this

About the Role

We are seeking an organised, proactive, and relationship-focused Medical Staffing Manager to join our Operations team. This is a dynamic role that combines client relationship management, workforce planning, healthcare operations, and doctor engagement to ensure the seamless delivery of medical staffing services across a portfolio of hospital clients.

Working closely with the Portfolio Executive and wider Operations team, you will play a key role in maintaining high-quality service delivery, supporting doctors throughout their employment journey, and ensuring client hospitals receive consistent and effective staffing solutions.

Key Responsibilities

Client & Hospital Management

• Act as a key point of contact for hospital management teams and medical professionals across an assigned portfolio of healthcare facilities.
• Build and maintain strong relationships with client hospitals, ensuring exceptional service delivery and client satisfaction.
• Manage and maintain staffing schedules and workforce planning records, ensuring all information is accurate and up to date.
• Conduct regular on-site visits to client hospitals to understand operational requirements, review service delivery, and strengthen stakeholder relationships.
• Support the induction and onboarding of new doctors, including coordinating shadowing programmes and hospital introductions.
• Communicate staffing changes proactively and ensure continuity of service across all client sites.
• Assist in the management and resolution of client concerns, complaints, and service-related issues.

Doctor Management & Support

• Act as a primary point of contact for doctors within your portfolio, providing ongoing support and guidance.
• Deliver presentations and onboarding sessions for newly recruited doctors.
• Coordinate doctor allocations within standby and rota programmes.
• Manage contract renewals and extensions, encouraging retention and ensuring timely completion of documentation.
• Address doctor feedback, concerns, and grievances in collaboration with senior management teams.

Recruitment & Enrolment Support

• Work closely with the Medical Resourcing Team and external recruitment partners to coordinate doctor placements.
• Conduct suitability interviews with prospective doctors as required.
• Support the onboarding process by coordinating arrangements for doctors joining hospitals within your portfolio.
• Ensure smooth communication between recruitment, operations, hospitals, and medical professionals.

Operational Responsibilities

• Participate in the out-of-hours on-call rota, providing support and resolving urgent staffing issues when required.
• Assist in preparing operational reports and performance updates.
• Support client retention and business development initiatives by identifying opportunities during client interactions.
• Contribute to projects and operational improvements as directed by senior leadership.
• Maintain accurate records and ensure all relevant information is updated within company systems.

About You

You will ideally have:

• Previous experience in healthcare staffing, workforce planning, recruitment, operations, or account management.
• Excellent communication and relationship-building skills.
• Strong organisational and time management abilities.
• The ability to manage multiple priorities and work effectively under pressure.
• Experience handling sensitive conversations and resolving issues professionally.
• Strong administrative and IT skills, including experience managing databases and scheduling systems.
• A proactive, solution-focused approach with excellent attention to detail.
• A willingness to travel for client visits and participate in an out-of-hours on-call rota.

What We Offer

• Competitive salary and benefits package.
• 28 days holiday plus BH
• Opportunities for professional development and career progression.
• A collaborative and supportive working environment.
• The chance to make a meaningful impact within healthcare service delivery.
• Exposure to a varied and rewarding role working with healthcare professionals and hospital partners.