Medical Secretary - William Brown Centre

Intrahealth Ltd; Peterlee; On-site; GBP 18,000 - 22,000; Part time

Job summary

IntraHealth are recruiting a Medical Secretary for the William Brown Centre in Peterlee. The role is part-time, 35 hours per week, and forms part of a team delivering high standards of primary care while supporting personal and professional development.

The ideal candidate will be a proven leader with experience in primary care and a commitment to developing patient-centred services. You will work as part of the practice team with strong communication and interpersonal skills to support

Qualifications

• Experience in primary care settings.
• Proven leadership abilities.
• Willingness to help develop patient-centred services.

Responsibilities

• Provide a high standard of patient service.
• Follow written protocols and clinic procedures.
• Provide general assistance to the practice team, both clinical and non clinical.
• Project a positive and friendly image to patients and visitors, in person or via telephone.
• Receive, assist and direct patients to appropriate services.
• Resolve queries from patients, clinicians and staff.
• Deal with external agencies such as other practices and NHS bodies.
• Ensure high-quality patient service in a safe, efficient environment by supporting clinicians and staff.
• Undertake clerical, reception and administration duties.

Skills

Communication skills

Interpersonal skills

Teamwork

Job description

IntraHealth are looking to recruit a Medical Secretary for our William Brown Centre in Peterlee. Our aim is to provide an excellent standard of primary care whilst supporting personal and professional development. The role will be part time for 35 hours per week. The ideal candidate will be a proven leader, have experience of primary care and be willing to play an important role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.

Main duties of the job

• To provide a high standard of patient service.


• To have thorough knowledge of practice procedures and to work in accordance of written protocols.


• Provide general assistance to the practice team to both clinical and non clinical.


• Project a positive and friendly image to patients and other visitors, either in person or via the telephone.


• Receive, assist and direct patients in accessing the appropriate service or healthcare they require.


• Resolve queries/problems from patients, clinicians and associated staff.


• Deal with external agencies such as other practices, secondary care and 3rd party organisations.


• To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.


• Undertake all clerical, reception and administration duties applicable to the medical practice.

IntraHealth is one of the UK's leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.

We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, North West and Yorkshire.