Medical Secretary: NHS Referrals & Admin Pro

Eastview Surgery; England; On-site; GBP 21,000 - 26,000; Full time

Job summary

Eastview Surgery is a friendly GP practice committed to high-quality healthcare for the local community. The role supports the Medical Secretary with NHS referral administration and tasks, requiring good organisation and knowledge of medical terminology.

The post holder will work as part of a dynamic team with the Medical Secretary, GP Partners, salaried GPs and Practice Manager, handling communications and maintaining accurate records in a patient-centred environment.

Qualifications

• GCSE Maths and English at Grade C or above or Functional Skills Level 2 in Maths and English.
• Typing qualification such as OCR or RSA Diploma.
• NVQ Level 2 in Health and Social Care is desirable.
• Level 3 in Medical Terminology is desirable.

Responsibilities

• Type letters, reports and documentation for referrals within timescales.
• Liaise with hospitals and community services to ensure referrals are processed.
• Manage all enquiries and handle callers\' requests effectively.
• Process calling letters as required and scan documents to patient records.
• Input and code SNOMED CT data on the clinical IT system.
• Process referrals using the electronic referral system (ERS).
• Handle information requests such as SAR, insurance/solicitors letters and DVLA forms.
• Answer calls, transfer where needed, and manage administrative queries.
• Conduct clinical system searches and support clinical staff with admin tasks.
• Maintain tidy working area and be an integral part of the practice team.

Skills

Communication skills

MS Office

Telephone manner

Team player

Education

GCSE Maths & English

Typing qualification (OCR/RSA)

NVQ Level 2 Health and Social Care

Medical Terminology Level 3

Tools

EMIS Web

ERS system

Job description

Eastview Surgery is a friendly GP practice committed to high-quality healthcare for the local community. The role supports the Medical Secretary with NHS referral administration and tasks, requiring good organisation and knowledge of medical terminology.

The post holder will work as part of a dynamic team with the Medical Secretary, GP Partners, salaried GPs and Practice Manager, handling communications and maintaining accurate records in a patient-centred environment.